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Senior Care Operations Manager
2 months ago
About Baycrest
Baycrest is a renowned healthcare organization dedicated to delivering exceptional care and services to seniors. With a strong commitment to innovation and excellence, we strive to create a better future for brain health and aging.
Estimated Salary: $80,000 - $120,000 per year
We are seeking an experienced Senior Care Operations Manager to join our team. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our long-term care facility, ensuring that our residents receive high-quality care and services.
About the Role
- Lead a team of clinical staff, including RNs, RPNs, and PSWs, in providing resident care and ensuring a safe environment
- Assess, plan, and make decisions to resolve clinical and team issues
- Support consultation with internal and external stakeholders on all aspects of services to residents, striving for excellence in service delivery
- Coordinate, direct, and monitor the effectiveness of operational activities within your assigned portfolio, adhering to relevant legislation, regulations, policies, and procedures
- Participate in recruitment, orientation, employee relations, performance management, training, and education
- Oversee clinical care processes to ensure care delivery aligns with resident individualized plans and reflects best practices
- Promote and ensure standards of practice are achieved and evaluated
- Ensure adherence to required programs and lead a required clinical program, such as Falls Prevention or Pain Management
- Contribute to job routine development for nursing personnel to ensure excellence in care provision and workplace satisfaction
- Respond promptly to concerns from residents, family members, team members, and others to mediate a satisfactory response
- Perform other duties as assigned
Qualifications
- Bachelor of Science in Nursing degree required
- Current certificate of competence from the College of Nurses of Ontario required
- Membership with the Registered Nurses' Association of Ontario required
- Current Basic Cardiac Life Support Certification (BCLS) – Level C required
- Minimum three years related nursing experience required
- Two years supervisory experience in a long-term care setting required, including labour and employee relations experience
- Excellent organizational, communication, planning, and time management skills required
- Masters' degree in Health Discipline preferred
- Certificate in Gerontological nursing preferred
- Proficiency in Microsoft Suite of Software, Point Click Care (PCC), MDS, RMR, and budgeting software preferred
- Previous ADOC or DOC experience an asset
- Experience in program planning, development, implementation, and evaluation an asset
- Demonstrated critical thinking, analytical, decision-making, and problem-resolution skills
- Demonstrated expertise in coaching and building capacity with individuals and teams
- Demonstrated expertise in responsive behavior management, PIECES, or equivalent; crisis intervention, and Dementia care an asset
What We Offer
Baycrest offers a competitive salary range of $80,000 to $120,000 per year, depending on experience. Additionally, we provide a comprehensive benefits package, opportunities for professional growth and development, and a supportive work environment.
