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Client Relationship Specialist

1 week ago

Toronto, Ontario, Canada Stinson Design Full time
Account Management:

As a Client Relationship Specialist, you will be responsible for managing a portfolio of clients and providing exceptional customer service. You will work closely with the account management team to develop and implement effective strategies to meet client needs and drive business growth. This will involve conducting regular meetings with clients to understand their goals and objectives, identifying areas for improvement, and developing plans to address these issues.

Key Responsibilities:
  • Support account managers in day-to-day operations for existing clients.
  • Develop and implement effective strategies to meet client needs and drive business growth.
  • Conduct regular meetings with clients to understand their goals and objectives.
  • Identify areas for improvement and develop plans to address these issues.
  • Collaborate with project managers and creative teams to manage timelines, budget, strategy, etc., on each deliverable.
  • Document and communicate client feedback to assess any actions for improvement.
  • Maintain the CRM database, ensuring all client and project information is accurate and updated in real-time.