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Customer Service Manager

2 months ago

Cornwall, Canada Shergill Developments Inc. Full time
Job Title: Customer Service Supervisor

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Shergill Developments Inc.

Job Summary:

The Customer Service Supervisor will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service. The successful candidate will have a proven track record of providing excellent customer service, supervising teams, and managing customer relationships.

Key Responsibilities:
  • Supervise and lead a team of customer service representatives to ensure that customer service standards are met.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Manage customer relationships and resolve customer complaints in a timely and professional manner.
  • Collaborate with other departments to ensure that customer needs are met and that customer service standards are maintained.
  • Provide coaching and training to customer service representatives to improve their skills and knowledge.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Develop and implement processes to improve customer service efficiency and effectiveness.
Requirements:
  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a customer service role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proven track record of providing excellent customer service and leading a team to achieve customer service goals.
Work Setting:
  • Various locations.
  • Residential construction.
  • Commercial and/or industrial construction.
Tasks:
  • Prepare production and other reports.
  • Supervise workers and projects.
  • Co-ordinate and schedule activities.
  • Recruit and hire workers and carry out related staffing actions.
  • Train or arrange for training.
  • Estimate costs and materials.
  • Ensure health and safety regulations are followed.
  • Read blueprints and drawings.
  • Requisition or order materials, equipment and supplies.
  • Leading/instructing individuals.
Support for Persons with Disabilities:
  • Provides awareness training to employees to create a welcoming work environment for persons with disabilities.
Support for Newcomers and Refugees:
  • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees.
Support for Youths:
  • Provides awareness training to employees to create a welcoming work environment for youth.
Support for Veterans:
  • Provides awareness training to employees to create a welcoming work environment for Veterans.
Support for Indigenous People:
  • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers.
Support for Mature Workers:
  • Provides staff with awareness training to create a welcoming work environment for mature workers.
Support for Visible Minorities:
  • Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities.

Work Term: Permanent

Work Language: English

Hours: 40 hours per week