Hospitality Expert
4 weeks ago
Sandman Hotel Group is a reputable hospitality company with over 60 hotels and resorts across Canada, the US, the UK, and Ireland. Our commitment to exceptional customer service has earned us a reputation as one of the most trusted names in the industry.
Job Summary
We are seeking a highly motivated Guest Service Representative to join our team. As a key member of our front desk staff, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-ins and check-outs, and providing unparalleled customer service.
Key Responsibilities
- Ensure efficient and smooth check-in/check-out processes for guests
- Resolve guest complaints and concerns promptly and professionally
- Maintain accurate records and reports as required
- Collaborate with other departments to ensure excellent guest experiences
- Participate in ongoing training and development to enhance skills and knowledge
Requirements
- High School Diploma or equivalent
- Previous experience in a hotel or hospitality setting (an asset)
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Strong problem-solving and conflict resolution skills
What We Offer
- Competitive salary: $25-$35 per hour (based on experience)
- Comprehensive benefits package, including medical, dental, and vision coverage
- Generous paid time off and holidays
- Opportunities for professional growth and development
- A dynamic and supportive work environment
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, please submit your application, including your resume and cover letter, to [application portal].
Note: Only applicants selected for an interview will be contacted.
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