Transportation Operations Manager
3 weeks ago
The Transportation Supervisor is a key role within CN, responsible for ensuring the safe and efficient operation of train services within a designated territory or terminal. This position requires strong leadership and communication skills, as well as the ability to work effectively with unionized employees and external stakeholders.
Main ResponsibilitiesSafety Orientation, Understanding, Compliance and Enforcement
• Attend Front Line Supervisor Development Programs to learn and understand CN's operational rules and regulations.
• Coach and train unionized employees on safe and productive work procedures.
• Build safety compliance and improve safety results through regular safety observations, providing feedback to subordinates, and taking action on non-compliant behavior.
• Ensure safe operation as measured by accidents and incidents, and employee injuries.
• Achieve weekly and monthly safety observation expectations and objectives in regards to the safety management plan.
• Respond and provide support to the Transportation Manager and Assistant Superintendent for crossing accidents and incidents, or site of an injury, to support employee reaction, work with police, and manage the site until the track and service have been restored.
• Responsible for the draft submission of accident and injury investigation close out.
• Respond and provide support to the Transportation Manager and Assistant Superintendent for a dangerous good incident or leak in a yard, liaise with the Dangerous Goods Officer, and ensure employee and public well-being is upheld.
• Train, audit, and enforce Standard Operating Procedures.
• Play a role in the investigation of accidents and incidents.
Problem Solving and Decision Making
• Attend Front Line Supervisor Development Programs to learn and understand CN's internal systems, processes, policies, and procedures for solving issues and making decisions.
• Maintain teamwork and order amongst staff, contractors, and internal clients by acting with a sense of urgency and responding to issues as they may arise.
• Use operational data in CN systems to identify opportunities to improve asset utilization and service reliability, taking action for own territory, and making recommendations to CN's network implication.
• Oversee crew utilization, track deadheads, recrews, and labor costs, as well as improve operations and cost control in conjunction with the Transportation Manager and Assistant Superintendent for the terminal.
• Set recover plans for service exceptions in conjunction with Rail Traffic Control (RTC) centre, Transportation Manager, and Assistant Superintendent.
• Responsible for overseeing accurate timely reporting of delays and identifying ways to reduce delays, managing, monitoring, and improving Initial Terminal Delay and Final Terminal Delay.
Planning and Organizing Workload
• Attend Front Line Supervisor Development Programs to understand service design and support tools in order to plan and organize workflow.
• Work with rail traffic control to manage train line-ups and train meets to predict estimated time of arrival and train crew needs.
• Manage crew productivity against switching standards, recommend improvements when appropriate.
• Keep track of the yard status, service commitments, old dates, inbound arrivals, process traffic to reduce dwell, and ensure train connections and departures meet the service plan.
• Determine best opportunity to move traffic against multiple demands.
• Give recommendations to cost control and asset utilization in all planning and implementation.
• Monitor customer service plan and adjust.
General Leadership and Supervision of both Union Workforce
• Attend Front Line Supervisor Development Programs to understand the organization's desired leadership behaviors, communication expectations, and enforcement of the collective agreement.
• Communicate company goals and policies to create clear understanding of direction and expectations to unionized employees.
• Conduct investigations per collective agreement and issue discipline with support from Transportation Manager or Assistant Superintendent, as well as Labour relations.
• Develop and sustain the right employee behaviors with feedback, recognition, reinforcement, and coaching.
• Process the administration leave of absence and time off requests (varies depending on location).
Performance Management, Training, and Onboarding
• Evaluate employee performance and review performance expectations, actual performance, and overall performance ratings.
• Conduct onboarding conversations to ensure employees are adopting proper work practices, and have the knowledge, tools, and understanding to perform their job safely and efficiently.
• Identify and coach performance deficiencies, and take action to build required behavior.
• Share best practices, information, operational concerns, and company information in order to create transparency and clear understanding of company direction and expectations.
Working Conditions
The role has irregular hours (including nights, weekends, holidays). The incumbent will work in a combination of an office environment and the outdoors in various types of weather and environmental conditions. The role requires travel for company business without advance notice, which may include responding to unexpected emergency or urgent situations. The Transportation Supervisor has an overall commitment to safety, while working in conjunction with collective agreement.
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