Assistant Operations Manager

2 days ago

Edmonton, Alberta, Canada Marriott International Full time

Job Summary:

The Assistant Operations Manager - Rooms is a key role in supporting the day-to-day activities of Rooms Operations and supervision of related areas. This position directs and works with employees to carry out guest arrival and departure procedures and to maintain the property's cleanliness standards.

Candidate Profile:

This role requires a high school diploma or GED and 4 years of experience in the guest services, front desk, housekeeping, or related professional area. Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with 2 years of experience is also acceptable.

Key Responsibilities:

Supporting the Management of Rooms Operations Activities:

  • Opens and closes Front Desk shifts, ensuring completion of assigned shift checklist and other duties.
  • Runs and reviews critical information contained in room operations reports.
  • Understands the functions of the Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk, and Concierge/Guest Services operations.
  • Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management.
  • Operates all department equipment as necessary and reports malfunctions.
  • Ensures employees have the proper supplies and uniforms.
  • Understands night audit procedures and is able to comprehend and utilize reports as necessary.
  • Understands and complies with loss prevention policies and procedures.

Contributing Information to Support Managing to Budget:

  • Supervises same-day selling procedures to maximize room revenue and property occupancy.
  • Verifies accuracy of room rates to maximize revenue opportunities.
  • Uses budgets, operating statements, and payroll progress reports as needed to assist in the management of the Room Operations.
  • Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
  • Understands the impact of Room Operations on the overall property financial goals and objectives.

Providing for and Managing the Guest Experience:

  • Participates as needed in the investigation of employee and guest accidents.
  • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and
  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints seeking assistance from supervisor as necessary.
  • Assists in the review of comment cards and guest satisfaction results with employees.

Managing and Conducting Human Resources Activities:

  • Provides support for operational functions as necessary.
  • Trains staff and monitors adherence to all relevant policies and procedures.
  • Participates in department meetings and continually communicates a clear and consistent message regarding the Room Operations goals to produce desired results.
  • Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
  • Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures.
  • Observes service behaviors of employees and provides feedback to individuals; continuously striving to improve service performance.
  • Empowers employees to provide excellent customer service within guidelines.
  • Participates as needed in the interviewing and hiring of Room operations employee team members with the appropriate skills.
  • Uses all available on-the-job training tools for employees; supervising ongoing training initiatives and conducting training when appropriate.
  • Communicates performance expectations to employees in accordance with job descriptions for each position.
  • Participates in the employee performance appraisal process, giving feedback to Room Operations Managers on individual employee performance issues.
  • Counsels and encourages employees.
  • Participates in employee progressive disciplinary procedures as required.
  • Handles employee questions and concerns.
  • Participates in an ongoing employee recognition program.
  • Effectively schedules employees to business demands and tracks employee time and attendance.
  • Assists in performing the payroll function.
  • Oversees daily shift operations and ensures compliance with all policies, standards, and procedures.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

  • Operations Assistant Manager

    4 weeks ago

    Edmonton, Alberta, Canada Marriott International Full time

    Job SummaryThe Overnight Assistant Operations Manager is a key role in supporting the day-to-day activities of Rooms Operations and supervision of related areas, including Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services. This position directs and works with employees to carry out guest arrival and departure procedures and maintain...

  • Operations Assistant Manager

    4 weeks ago

    Edmonton, Alberta, Canada Marriott International Full time

    Job SummaryThe Overnight Assistant Operations Manager is a key role in supporting the day-to-day activities of Rooms Operations and supervision of related areas, including Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services. This position directs and works with employees to carry out guest arrival and departure procedures and maintain...

  • Operations Assistant Manager

    1 month ago

    Edmonton, Alberta, Canada Marriott International Full time

    Job SummaryThis entry-level management position focuses on supporting the day-to-day activities of Rooms Operations and supervising related areas, including Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services. The role directs and works with employees to carry out guest arrival and departure procedures and maintain the property's...

  • Operations Assistant Manager

    1 month ago

    Edmonton, Alberta, Canada Marriott International Full time

    Job SummaryThis entry-level management position focuses on supporting the day-to-day activities of Rooms Operations and supervising related areas, including Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services. The role directs and works with employees to carry out guest arrival and departure procedures and maintain the property's...

  • Operations Assistant Manager

    2 months ago

    Edmonton, Alberta, Canada Marriott International Full time

    Job SummaryThis entry-level management position focuses on supporting the day-to-day activities of Rooms Operations and supervising related areas, including Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services. The role directs and works with employees to carry out guest arrival and departure procedures and maintain the property's...

  • Assistant Manager

    2 months ago

    Edmonton, Alberta, Canada 2049004 Alberta Ltd Full time

    About the RoleWe are seeking an experienced Assistant Manager to join our team at 2049004 Alberta Ltd. As an Assistant Manager, you will play a key role in ensuring the smooth operation of our business.Key ResponsibilitiesStrategic Planning: Determine the type of services to be offered and implement operational procedures to achieve business...

  • Assistant Manager

    2 months ago

    Edmonton, Alberta, Canada 2049004 Alberta Ltd Full time

    About the RoleWe are seeking an experienced Assistant Manager to join our team at 2049004 Alberta Ltd. As an Assistant Manager, you will play a key role in ensuring the smooth operation of our business.Key ResponsibilitiesStrategic Planning: Determine the type of services to be offered and implement operational procedures to achieve business...

  • Assistant Manager

    2 weeks ago

    Edmonton, Alberta, Canada M S B TRADING LTD. Full time

    Job Title: Assistant Manager - Retail OperationsJob Summary: We are seeking an experienced Assistant Manager to join our retail team at M S B TRADING LTD. The successful candidate will be responsible for assisting the Store Manager in the day-to-day operations of the store, including supervising staff, managing inventory, and maintaining a high level of...

  • Assistant Manager

    3 weeks ago

    Edmonton, Alberta, Canada M S B TRADING LTD. Full time

    Job Title: Assistant Manager - Retail OperationsJob Summary: We are seeking an experienced Assistant Manager to join our retail team at M S B TRADING LTD. The successful candidate will be responsible for assisting the Store Manager in the day-to-day operations of the store, including supervising staff, managing inventory, and maintaining a high level of...

  • Overnight Assistant Operations Manager

    2 weeks ago

    Edmonton, Alberta, Canada Marriott International Full time

    Job SummaryThe Overnight Assistant Operations Manager is an entry-level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas, including Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services. This role directs and works with employees to carry out guest arrival and...

  • Assistant Manager

    5 days ago

    Edmonton, Alberta, Canada MILLWOODS BOTTLE DEPOT Full time

    Job TitleAssistant ManagerAbout the RoleMILLWOODS BOTTLE DEPOT is seeking an experienced Assistant Manager to lead our operations team. As Assistant Manager, you will be responsible for directing and controlling daily operations, evaluating daily performance, and planning and organizing daily activities. You will also manage staff, assign duties, and develop...

  • Assistant Manager

    3 weeks ago

    Edmonton, Alberta, Canada M S B TRADING LTD. Full time

    Job SummaryWe are seeking an experienced Assistant Manager to join our team at M S B TRADING LTD. The successful candidate will be responsible for overseeing daily operations, managing staff, and implementing marketing strategies to drive sales and revenue growth.Key ResponsibilitiesDirect and control daily operations to ensure efficient and effective...

  • Overnight Assistant Operations Manager

    3 weeks ago

    Edmonton, Alberta, Canada Marriott International Full time

    Job SummaryThe Overnight Assistant Operations Manager plays a vital role in supporting the day-to-day activities of Rooms Operations and supervising related areas, including Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services. This position directs and works with employees to carry out guest arrival and departure procedures and...

  • Assistant Camp Operations Manager

    1 month ago

    Edmonton, Alberta, Canada Matrix Camps and Logistics Full time

    Job Title: Assistant Camp ManagerMATRIX Camps and Logistics is seeking a highly skilled and experienced Assistant Camp Manager to join our team on a rotational basis for projects across Canada. As an Assistant Camp Manager, you will be responsible for providing support to the Camp Manager and ensuring the smooth operation of our camps in remote locations.Key...

  • Assistant Camp Operations Manager

    1 month ago

    Edmonton, Alberta, Canada Matrix Camps and Logistics Full time

    Job Title: Assistant Camp ManagerMATRIX Camps and Logistics is seeking a highly skilled and experienced Assistant Camp Manager to join our team on a rotational basis for projects across Canada. As an Assistant Camp Manager, you will be responsible for providing support to the Camp Manager and ensuring the smooth operation of our camps in remote locations.Key...

  • Assistant Camp Operations Manager

    3 weeks ago

    Edmonton, Alberta, Canada Matrix Camps and Logistics Full time

    Job Title: Assistant Camp ManagerMATRIX Camps and Logistics is seeking a highly skilled and resourceful Assistant Camp Manager to join our team on a rotational basis for projects across Canada. As a key member of our camp operations team, you will be responsible for ensuring the smooth day-to-day operations of our camps, including facilities maintenance,...

  • Assistant Camp Operations Manager

    3 weeks ago

    Edmonton, Alberta, Canada Matrix Camps and Logistics Full time

    Job Title: Assistant Camp ManagerMATRIX Camps and Logistics is seeking a highly skilled and resourceful Assistant Camp Manager to join our team on a rotational basis for projects across Canada. As a key member of our camp operations team, you will be responsible for ensuring the smooth day-to-day operations of our camps, including facilities maintenance,...

  • Assistant Manager

    2 weeks ago

    Edmonton, Alberta, Canada M S B TRADING LTD. Full time

    Job DescriptionM S B TRADING LTD. is seeking an experienced Assistant Manager to join our retail team. As an Assistant Manager, you will be responsible for assisting the Store Manager in the day-to-day operations of the store, including supervising staff, managing inventory, and maintaining a high level of customer service.Key ResponsibilitiesSupervise and...

  • Assistant Store Manager

    3 weeks ago

    Edmonton, Alberta, Canada Federated Co-operatives Limited Full time

    About the Role:We are seeking a highly motivated and experienced Assistant Store Manager to join our team at Federated Co-operatives Limited. As a key member of our retail operations team, you will be responsible for the day-to-day execution of tasks and may be involved in the planning for the direction of the store.Key Responsibilities:Responsible for...

  • Assistant General Manager

    2 weeks ago

    Edmonton, Alberta, Canada Cineplex Entertainment Limited Full time

    At Cineplex Entertainment Limited, we are seeking an experienced Assistant General Manager to join our team. This role is responsible for executing all company programs, supporting the operation of the business, maintaining revenue and payroll budgets, and meeting budgeted productivity while keeping quality and service consistently high.The ideal candidate...