Counter Sales Representative

2 days ago

Regina, Saskatchewan, Canada EMCO HVACEMCO CVC Full time
Job Summary

We are seeking a highly motivated and customer-focused Counter Salesperson to join our team at EMCO HVAC/EMCO CVC. As a Counter Salesperson, you will play a key role in providing exceptional customer service and sales support to walk-in customers.

Key Responsibilities
  • Provide sales support to customers, including answering questions, picking, and entering orders
  • Maintain a clean and organized counter sales area, including merchandising displays
  • Assist customers with purchases, research products, and provide recommendations
  • Drive sales growth through ownership of counter merchandising, product promotion, and generating leads for the Outside Account Manager
  • Enter, pick, and pack sales orders generated at the counter
  • Follow up on backorders with vendors and provide customers with accurate delivery dates
  • Process returns and warranty claims, including paperwork in compliance with procedures
  • Navigate and resolve customer concerns and complaints
  • Perform other tasks as requested by the Profit Centre Manager
Requirements
  • Grade 12 diploma or equivalent; College and/or University degree an asset
  • A minimum of 2 years of experience in customer service or counter sales
  • Outstanding customer service and verbal communication skills
  • Excellent relationship building skills with customers, vendors, and teammates
  • Ability to learn and operate the applicable software system used to process orders
  • Experience working in a fast-paced environment
  • Intermediate math skills with a strong attention to detail
  • Ability to learn how to operate material handling equipment
  • Possess a strong work ethic and a high standard of integrity
  • Ability to work well independently and in a team setting
Preferred Skills
  • Previous experience with or knowledge of plumbing and building products sold at the Profit Centre
  • Ability to use the Internet as a resource to problem solve and find alternative solutions for customers
  • Experience using Trend, Eclipse, Word, Excel, and Outlook
About EMCO HVAC/EMCO CVC

EMCO Corporation is one of Canada's largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We offer a culture that prides itself in supporting our employees every step of the way, with great mentors and on-the-job training, growth potential with competitive salary, benefits, and profit sharing, and a career with a solid, stable company with strong core values.

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