Bilingual Accounting Software Trainer

2 weeks ago

Montreal, Quebec, Canada PBS Systems Full time

Job Title: Bilingual Accounting Software Trainer

About the Role:

We are seeking a highly skilled Bilingual Accounting Software Trainer to join our team at PBS Systems. As a Bilingual Accounting Software Trainer, you will be responsible for providing support and training to new and existing customers on our Dealer Management Software (DMS). This includes assisting customers with virtual training, online and on the phone, as well as onsite training at customer locations.

Key Responsibilities:

  • Learn and develop an understanding of the PBS software
  • Learn and develop an understanding of the process for training customers on the PBS software
  • Learn and develop an understanding of data entry and other key tasks
  • Complete the payroll module
  • Become an install resource without assistance
  • Prioritize tasks without direction from Team Leads
  • Take the initiative to learn new products to increase knowledge
  • Provide excellent support to customers in our software
  • Be able to talk about and navigate our DMS Software to better assist customers
  • Work directly with customers and train all sessions in assigned silo and if possible other silos
  • Maintain a positive relationship with customers, identifying customer needs and ensuring they are being met or exceeded
  • Respond to both internal and external training requests in a timely manner
  • Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
  • Create and maintain a positive work environment
  • Knowledge sharing within own silo and others within the DTO team
  • Maintain documentation and update as processes change within department
  • Commit to an ongoing system of education and cross-training
  • Ensure DTO queue is monitored
  • Be willing to go the "Extra Mile"
  • Perform other duties and responsibilities as assigned

Qualifications:

  • Must be Fluent in both French and English (speaking, reading, writing)
  • 1-2 years' previous experience in the automotive industry, dealership environment or PBS is an asset
  • High School Diploma
  • Computer proficient with knowledge of Microsoft Office Suite
  • Effective time management & organizational skills
  • Strong multi-tasking & prioritization
  • Ability to travel within Canada and the USA up to 2 weeks per month; in consequence proof of valid passport and/or US visa (if applicable) and valid full class driver's license is required

What We Offer:

  • Internal promotion and growth opportunities
  • An education department dedicated to helping you with professional and personal development
  • The opportunity to travel
  • Competitive annual base salary
  • Bonus for product certification up to $4,800 per year
  • Great referral bonus
  • Staff discounts with GM, Dell, Goodlife and more

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