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Translation Operations Coordinator

2 months ago

Winnipeg, Manitoba, Canada Alexa Translations Full time

About Alexa Translations:

We are a leading provider of translation solutions to top-tier professional services firms, financial institutions, asset managers, and consumer brands. Our mission is to deliver high-calibre translation services that elevate our clients' business performance.

About the Role:

The Project Coordinator is a key member of our team, responsible for coordinating general legal, financial, and/or securities translation projects. This role requires excellent organizational skills, high-level customer care, and a keen eye for detail.

Responsibilities:

  • Supporting and assisting with the entire project cycle, including project setup, coordination with clients, matching and coordination of translators and other linguists, and graphic design through to delivery
  • Coordinating and tracking project pricing, profit margins, and budgets
  • Responding to and providing solutions for client queries and requests before, during, and after project completion (in coordination with the project manager)
  • Improving customer service, efficiency, and relationships with resources
  • Continual product improvement through the management of client translation memories, glossaries, and/or guidelines, and monitoring linguistic team performance to ensure quality and consistency
  • Coordination with our Translations AI development team to help our technical developments in the field of translations AI

Requirements:

  • Post-secondary degree in translation or a related field
  • 2-3 years of previous work experience as a project coordinator within the translation industry
  • Fluent (excellent written and spoken skills) in English and French
  • Strong knowledge of MS Office and Google Work applications
  • Superb planning and organizational skills with the ability to multitask
  • Excellent communication/customer service skills
  • Great attention to detail
  • Ability to work under pressure in a deadline-driven environment
  • Strong sense of personal responsibility for projects and responsibilities
  • Tech-savvy (passionate about technology and implementing it to the translation world)
  • Experience with translation management software and translation memory software (Plunet / Memsource)

Work Arrangements:

  • Monday to Friday, 10:00 am – 6:30 pm EST (Eastern Standard Time - Eastern North America)
  • Remote work arrangement