Logistics Operations Coordinator

5 days ago


Edmonton, Alberta, Canada Western Dispatch Full time

Western Dispatch is a leader in Express Courier and Freight Distribution solutions, serving Greater Edmonton and the province of Alberta. As an Entry Level – Operations Team member, you will be part of a dynamic team that fosters growth and long-term partnerships with clients.

The Operations Team is the nerve center of our organization, managing the inner workings to ensure efficiency. Your role will involve executing daily systems and processes, as well as working together to find and build solutions for the company as a whole.

Your responsibilities will include:

  • Providing exceptional customer service through phone calls and emails
  • Managing client accounts and ensuring satisfaction
  • Processing phone and email order entries for client requests
  • Maintaining productivity goals by monitoring KPI's and other metrics
  • Supporting functions of other departments (order entry, billing, invoicing, warehouse)
  • Participating in SCRUM and Brainstorm meetings to boost creativity and share ideas
  • Participating in Team Building Exercises

You will be interacting with clients on a regular basis, focusing on communication and customer service. A strong ability to manage multiple projects and tasks is essential, along with excellent problem-solving skills and attention to detail.

To succeed in this role, you will require:

  • Proficiency in Microsoft suite (Excel, Word, Outlook, etc.)
  • Tech-savviness: effectively using computers, smartphones, and software
  • Strong verbal and written communication skills
  • Interpersonal/Emotional Intelligence and the ability to work well in teams
  • Organizational skills with the ability to meet deadlines in a fast-paced environment
  • A desire to learn and grow in the role

We offer a competitive salary range of $50,000 - $60,000, extended health and dental benefits, profit sharing, career development opportunities, a dynamic business culture, meditation space, and the chance to work closely with top management.



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