Healthcare Operations Director

7 days ago

Canada IQ PARTNERS Full time

About IQ PARTNERS:

We are a newly launched ophthalmology clinic dedicated to delivering exceptional eye care with a focus on innovation, compassion, and patient experience.

Our team of eye care professionals is committed to improving vision and enhancing lives through the latest diagnostic and surgical techniques.

We are seeking a dynamic Healthcare Operations Director to help us establish operations, lead our clinic team, and ensure a seamless and welcoming patient experience from day one.

Key Responsibilities:
  • Clinic Setup & Operations:
    • Oversee day-to-day operations of the clinic, including scheduling, patient flow, and administrative processes.
    • Work closely with ownership and clinical leadership to implement workflows, protocols, and policies.
    • Coordinate with vendors and suppliers for medical equipment, software systems (e.g., EMR), and clinic supplies.
    • Assist with initial hiring and onboarding of clinical and administrative staff.
  • Team Leadership & HR:
    • Lead, train, and support a growing team of front-desk, technicians, and clinical support staff.
    • Create and maintain a positive, patient-centered culture that aligns with the clinic's values.
    • Manage staff schedules, performance, and development.
  • Patient Experience & Service Excellence:
    • Monitor and enhance the patient journey from first contact through follow-up.
    • Resolve patient issues or concerns promptly and professionally.
    • Ensure compliance with all regulatory and health & safety guidelines.
  • Administrative & Financial Oversight:
    • Manage clinic budget, invoicing, billing processes, and insurance claims
    • Track and report on key performance metrics, including patient volumes, wait times, and satisfaction.
    • Support marketing efforts and community outreach as needed.
    Qualifications:
    • Minimum 3–5 years of experience in a healthcare operations or clinic management role (ophthalmology or optometry is required preferred).
    • Strong understanding of clinic workflows, scheduling systems, and EMRs.
    • Proven leadership, problem-solving, and people management skills.
    • Excellent communication and organizational abilities.
    • Comfort working in a start-up or growth-phase environment where flexibility and initiative are key.

A strong candidate will have:

  • Leadership experience in healthcare operations or clinic management.
  • Knowledge of clinic workflows, scheduling systems, and EMRs.
  • Ability to build and maintain a positive, patient-centered culture.
  • Excellent communication, organizational, and problem-solving skills.

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