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Desktop Support Specialist

2 months ago


Stoney Creek, Ontario, Canada PeopleToGo Full time
Job Title: Desktop Support Specialist

Job Type: Part-time Contract

Location: Remote

Shift Schedule: Flexible

Pay Rate: $30 to $35/hr Inc.

Job Summary:

We are seeking a skilled Desktop Support Specialist to join our team at PeopleToGo. As a Desktop Support Specialist, you will be responsible for providing on-site support services, deploying PC/Laptop and other end-user devices, and managing ITSM tickets.

Key Responsibilities:

  • On-Site Support Services: Provide technical support for peripheral and networking hardware, including monitors, keyboards, mice, printers, scanners, routers, wireless routers, switches, and firewalls.
  • Deployment of PC/Laptop and other end-user devices: Install and configure PC/Laptop and other end-user devices, ensuring they meet the company's technical requirements.
  • ITSM Ticket Management: Manage ITSM tickets, diagnose hardware issues, resolve software functionality, and maintain site-specific documentation throughout the device lifecycle.
  • Hardware Troubleshooting: Troubleshoot and repair defective hardware, including break-fix, support, and assistance for end-user computing devices (desktops, laptops, Windows-based and Macs, mobile devices, tablets, desk phones, softphones, and printers).
  • Software Troubleshooting: Diagnose and resolve software functionality for the operating system and standard desktop applications on supported platforms (Windows, MacOS, iOS, etc.).
  • Asset Inventory Management: Maintain asset inventories following applicable procedural documentation using approved Merck tools.

Qualifications:

  • Education: Degree or Diploma in Electronics and CompTIA A+ Certification.
  • Experience: Minimum of two to three (2-3) years of experience providing IT Infrastructure field support, including troubleshooting hardware, software, and operating system issues and problems.
  • Skills: Hands-on experience installing, troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals hardware problems. Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand support under instruction-based activities at sites.
  • Communication Skills: Good written and oral communication skills and good people management skills with clients and management.