Operations and Client Relationship Specialist

1 month ago


Stoney Creek, Ontario, Canada Moataz Shokry] Full time
Client Success Champion

As a Client Success Champion, you will build and maintain online client relationships, address inquiries, resolve issues, and ensure a positive experience. Your goal is to provide exceptional service and support to our clients, helping them achieve their goals and objectives.

Platform Optimization

You will analyze platform data to identify improvements and enhance the online user experience for both service providers and clients. This involves staying up-to-date with the latest trends and best practices in platform optimization, and implementing changes to improve user engagement and satisfaction.

Onboard and Empower Service Providers

You will onboard professionals online, providing guidance to enhance their profiles and maximize client engagement. This involves working closely with service providers to understand their needs and goals, and providing them with the tools and resources they need to succeed.

Quality and Performance Management

You will monitor service provider performance online to ensure high-quality services meet client needs. This involves tracking key performance indicators (KPIs) and making data-driven decisions to improve service quality and provider performance.

Strategic Growth

You will collaborate with leadership to develop and execute operational strategies that support the company's growth objectives. This involves analyzing market trends, identifying opportunities for growth, and developing plans to achieve business objectives.



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