IT Operations Specialist

3 weeks ago

Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time
About the Role

We are seeking an experienced IT Operations Specialist to join our team in ensuring the stability and availability of our software factory's services and tools. This is a fantastic opportunity to work with cutting-edge technologies and be part of a dynamic team that fosters agility, software craftsmanship, and DevOps practices within the bank.

Key Responsibilities
  • Ensure the stability and availability of the software factory's services and tools.
  • Adhere to the platform's SLA in a Follow-The-Sun (FTS) support model.
  • Operate services in compliance with security regulations.
  • Communicate effectively regarding incidents and planned releases.
  • Assist application teams in adopting best practices for industrializing their Continuous Integration (CI) and Continuous Delivery (CD) pipelines.
  • Support application teams in using the CI/CD tools provided.

Requirements
  • Proficiency in Linux, Bash, Python, Jenkins, Git, and Monitoring tools.
  • At least 5 years of experience in development or administration of Software Factory tools.
  • Autonomy: capable of independently leading meetings with users, representing the department to application managers, and escalating issues when necessary.
  • Ability to understand internal tools, prioritize tasks, follow up on ongoing actions, and keep stakeholders informed of any delays.
  • A strong willingness to learn new technologies, with the ability to analyze and resolve complex issues involving multiple IT teams or users.
  • Ability to propose pragmatic solutions that meet team project needs while adhering to quality standards.
  • Perseverance and a results-driven mindset.
  • Strong oral and written communication skills, including presentation skills (ability to present CI/CD tools).
  • Client-Centric: Ability to understand users' needs and provide appropriate assistance.
  • Collaboration and Team Spirit: Ability to work harmoniously with an international team spread across Montreal, Paris, and Bangalore.

About You
  • $120,000 annual salary based on relevant experience.
  • Bachelor's degree in Computer Science or related field.
  • Excellent communication and problem-solving skills.
  • Able to work in a fast-paced environment.

What We Offer
  • 20 vacation days per year + 4 personal days.
  • Supportive maternity, paternity, parental, and adoption leave policy.
  • Health spending ($2,000/year) and personal spending ($1,000/year) accounts with 75+ eligible reimbursement categories.
  • Fully sponsored virtual healthcare assistance and Employee Assistance Program to you and your immediate family.
  • Various Employee Resource Groups (ERG) to engage with such as Pride and Allies, American Women Network, Black Leadership Network, One planet, etc.
  • Culture of continuous development by encouraging employees various training programs (online training and coaching platform such as Coursera, GoFluent, Pluralsight, First Finance, and others).

About Our Culture
Our Diversity & Inclusion Mission:
Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.
Our Diversity & Inclusion Vision:
Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate; inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents; Engage our community and marketplace, and position the organization to meet the needs of all its clients.

Hybrid Work Environment
Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols.

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