Senior User Experience Designer

4 weeks ago

Old Toronto, Ontario, Canada TD Full time
About the Role:

We are seeking a highly skilled Senior User Experience Designer to join our Enterprise Innovation team at TD. As a key member of our team, you will play a critical role in shaping the future of banking by leading problem exploration and early-stage design through primary and secondary user research, concept exploration, and prototyping.

Key Responsibilities:
  • Conduct or review market research to deeply understand customer problems and their root cause.
  • Apply user-centered design methodologies to ensure ideas are accessible and based on customer needs.
  • Lead Human-Centered Design activities across the pods, including Design Thinking activities, process flows, sitemaps, etc.
  • Design functional and intuitive interfaces that are thoroughly backed by user research methodologies.
  • Deliver interactive prototypes for early-stage concepts through the creation of sketches, wireframes, user flow diagrams, and storyboards.
  • Effectively communicate research findings, conceptual ideas, detailed design, and design rationale both verbally and visually.
  • Work closely with development teams to ensure that design specifications are implemented.
  • Participate and support team standups and pod meetings to drive solution development and ensure solution is aligned with user needs.
  • Build or present product demos enabling socialization of early-stage solutions.
  • Collaborate with other designers to build and socialize a universal Design Library by helping create and implement components and set guidelines for usage.
  • Work closely with a co-op student in a mentorship role, and conduct resume reviews and interviews to hire co-ops each term.
  • Continuously enhance knowledge/expertise in own area and keep current with leading-edge technologies, emerging trends, and grow expertise of the business, applications, analytical tools, and techniques.
  • Support a positive work environment that promotes service to the business, quality, innovation, and teamwork and ensure timely communication of issues/points of interest.
Requirements:
  • Undergraduate degree or relevant experience/education in a design-related discipline.
  • 5+ years of experience, preferably in UX, visual, and/or interaction design.
  • Design experience for mobile and web platforms.
  • Experience conducting user research and user testing.
  • Love of collaboration.
  • Proven ability to generate assets for build phases.
  • Strong communication skills to articulate design decisions and rationale to team members.
  • Able to multitask, prioritize projects, and communicate progress and expected milestones.
  • Experienced track record of maintaining high quality of designs throughout all phases of a project.
  • Proficiency using Figma/Figjam for all stages of the design process, including ideation, low to high fidelity designs, and prototyping.
  • Expert level, professional role requiring in-depth knowledge/expertise in design domain.
  • Uses advanced methods to contribute to new solutions and recommend standards within area of expertise.
  • Solves complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders.
  • Works within broad guidelines/policies and independently performs tasks from end to end.
  • Previous experience as a mentor, an asset.

Please provide a link to your design portfolio showcasing your work and experience as part of the application submission.

About TD:

TD is a global leader in the financial services industry, representing the fifth-largest bank in North America by branch count. Every day, we deliver a legendary customer experience to over 27 million households and businesses in Canada, the US, and around the world. Our 95,000+ colleagues come together to serve our customers, drive innovation, and make a positive impact on the communities we serve.

We are deeply committed to being a leader in customer experience. That's why we believe every colleague, regardless of their role, is in touch with our customers. As we evolve our business and strategy, we innovate to improve the customer experience and create capabilities to shape the future of banking. Whether you have several years of experience in the banking industry or are just starting your career in financial services, we can help you reach your full potential.

Our global compensation program reflects our investments in helping our colleagues and their families achieve their mental, physical, and financial well-being. Our compensation package includes base salary, variable pay, and other key benefits, such as health and wellness programs, savings and retirement plans, paid time off, banking benefits, discounts, career development opportunities, and recognition and reward programs.

Additional information: We are thrilled that you are considering a career at TD. Know that we are committed to helping our colleagues succeed in both their personal and professional lives.

Language requirements: N/A

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