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Restaurant Operations Manager

2 months ago


Wetaskiwin, Canada KFC Canada - FMI Group Full time
About the Role

The Restaurant General Manager is a key leadership position responsible for directing the daily operations of a KFC restaurant in Canada, ensuring compliance with company standards in all areas of operation. This role requires a seasoned professional who can operate the restaurant as if it were their own, while meeting Company cost and labor targets at all times.

Key Responsibilities
  • Guest Experience: Provide exceptional customer service, ensuring a top-notch guest experience that meets KFC's high standards.
  • Food Quality and Safety: Prepare and serve KFC's world-famous chicken at the highest quality standards, maintaining a safe and clean environment to ensure 100% customer satisfaction.
  • Financial Management: Manage financial controls, including cash handling, reconciling cash, and daily paperwork, as well as maintaining and ordering inventory and supplies.
  • Team Development: Train and develop Team Members and Shift Managers to achieve operational excellence, setting high standards for yourself and the team.
  • Operational Excellence: Meet restaurant financial and strategic objectives, establish and monitor financial control, initiate corrective actions, and establish community relationships.
Requirements
  • Leadership Skills: A natural leader with the ability to motivate and develop a team to achieve a common goal.
  • Communication Skills: Excellent communication skills, with the ability to effectively communicate job expectations, enforce policies and procedures, and review job contributions.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to address in-store issues and communicate plans to the team.
  • Business Acumen: A strong understanding of business operations, including financial management, inventory control, and customer service.
  • Adaptability: The ability to work in a fast-paced team environment, with flexibility to work various shifts, including weekends and nights.