Vacation Experience Manager
2 days ago
At Travel + Leisure Co., our mission is to deliver exceptional vacation experiences to millions of travelers worldwide.
We are seeking a skilled Guest Services Supervisor to join our team, leading daily front- and back-of-house operations and ensuring seamless guest check-in and check-out procedures.
About the RoleThis role offers an exciting opportunity to work in a dynamic environment, driving innovation and growth while fostering positive customer and associate relationships.
You will be responsible for:
- Planning and directing daily guest service shifts, including front- and back-of-house operations;
- Analyzing reports and communicating needs with your team;
- Maintaining room inventory accurately and efficiently;
- Administering schedule adjustments that satisfy all guest, associate, and financial requirements;
- Providing hands-on training, development, and coaching for technical and soft skills customer service approaches;
- Supporting customer service standards that exceed guest expectations.
The ideal candidate will possess:
- A valid driver's license;
- Demonstrated ability to work under pressure;
- Basic leadership skills with the ability to coach, mentor, and train staff;
- Excellent verbal and written communication as well as excellent hospitality service skills;
- Working knowledge of various computer software programs, including property management systems;
- Comprehension and literacy for analyzing reports;
- 1 year of supervisory or management level experience;
- 1 year of hotel, timeshare, or hospitality service experience.
Salary: $28.50 per hour. We offer a competitive compensation package, including benefits and opportunities for professional growth and development.
Join us at Travel + Leisure Co. and build a career where memories start with you.
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