Vacation Experience Manager

2 days ago


Whistler, British Columbia, Canada Travel + Leisure Co Full time

At Travel + Leisure Co., our mission is to deliver exceptional vacation experiences to millions of travelers worldwide.

We are seeking a skilled Guest Services Supervisor to join our team, leading daily front- and back-of-house operations and ensuring seamless guest check-in and check-out procedures.

About the Role

This role offers an exciting opportunity to work in a dynamic environment, driving innovation and growth while fostering positive customer and associate relationships.

You will be responsible for:

  • Planning and directing daily guest service shifts, including front- and back-of-house operations;
  • Analyzing reports and communicating needs with your team;
  • Maintaining room inventory accurately and efficiently;
  • Administering schedule adjustments that satisfy all guest, associate, and financial requirements;
  • Providing hands-on training, development, and coaching for technical and soft skills customer service approaches;
  • Supporting customer service standards that exceed guest expectations.

The ideal candidate will possess:

  • A valid driver's license;
  • Demonstrated ability to work under pressure;
  • Basic leadership skills with the ability to coach, mentor, and train staff;
  • Excellent verbal and written communication as well as excellent hospitality service skills;
  • Working knowledge of various computer software programs, including property management systems;
  • Comprehension and literacy for analyzing reports;
  • 1 year of supervisory or management level experience;
  • 1 year of hotel, timeshare, or hospitality service experience.

Salary: $28.50 per hour. We offer a competitive compensation package, including benefits and opportunities for professional growth and development.

Join us at Travel + Leisure Co. and build a career where memories start with you.



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