Customer Service Manager
2 weeks ago
We are seeking an experienced Customer Service Manager to join our team at Mass Markets. In this role, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.
About the Role:
- Lead a team of customer service representatives in a fast-paced contact center environment.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with other departments to ensure seamless delivery of customer experiences.
- Monitor and analyze key performance indicators (KPIs) to measure team performance.
- Provide coaching and feedback to team members to enhance their skills and performance.
Requirements:
- Minimum 3 years of experience in customer service management or a related field.
- Proven track record of improving customer satisfaction and loyalty.
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Bachelor's degree in Business Administration or a related field.
What We Offer:
- Competitive salary range: $60,000 - $80,000 per year.
- Benefits package including medical, dental, and vision coverage.
- 401(k) retirement plan with company match.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
Why Work with Us:
Mass Markets is a leading provider of customer experience solutions. We are committed to delivering exceptional service to our customers and providing a positive work environment for our employees.
How to Apply:
Please submit your resume and cover letter to us through our website. We look forward to hearing from you
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