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Airport Operations Manager

2 months ago


Toronto, Ontario, Canada Greater Toronto Airports Authority Full time
Job Title: Airport Operations Manager - Baggage

The Greater Toronto Airports Authority (GTAA) is a dynamic and innovative organization that is shaping the future of air travel. We are seeking a highly skilled and experienced Airport Operations Manager - Baggage to join our team.

About the Role:

This is a critical leadership position that requires a strong understanding of airport operations, baggage handling, and customer service. As an Airport Operations Manager - Baggage, you will be responsible for leading a team of professionals to ensure the smooth and efficient movement of baggage through the airport. You will work closely with internal and external stakeholders to identify and resolve operational issues, and develop strategies to improve customer satisfaction and airport performance.

Key Responsibilities:
  • Lead a team of baggage handlers and supervisors to ensure the efficient movement of baggage through the airport.
  • Develop and implement strategies to improve customer satisfaction and airport performance.
  • Collaborate with internal and external stakeholders to identify and resolve operational issues.
  • Monitor and analyze operational data to inform decision-making and drive continuous improvement.
  • Ensure compliance with all relevant regulations and policies.
Requirements:
  • Post-secondary degree or diploma in a relevant field (e.g. business, operations management, logistics).
  • 3-5 years of experience in airport operations, baggage handling, or a related field.
  • Proven leadership and management skills, with experience leading a team of professionals.
  • Strong analytical and problem-solving skills, with the ability to interpret data and drive decision-making.
  • Excellent communication and interpersonal skills, with the ability to work effectively with internal and external stakeholders.
What We Offer:

The GTAA offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are committed to creating a diverse and inclusive workplace, and welcome applications from qualified candidates from all backgrounds.