Dining Operations Lead

4 days ago


St Catharines, Ontario, Canada Tim Hortons Full time
Job Summary

We are seeking a highly skilled and experienced Dining Operations Lead to join our team at Tim Hortons. As a key member of our operations team, you will be responsible for overseeing the daily activities of our food service staff, ensuring that our guests receive an exceptional dining experience.

Responsibilities
  • Leadership and Supervision: You will supervise and coordinate the activities of 5-10 staff members who prepare and portion food, providing guidance and training as needed.
  • Culinary Expertise: With a deep understanding of culinary genres, you will work closely with our chefs to ensure that our menu offerings meet quality control standards.
  • Budgeting and Financial Management: You will prepare budget and cost estimates, manage inventory levels, and maintain accurate records of sales, waste, and repairs.
  • Customer Service: As the face of our restaurant, you will address customer complaints or concerns, ensuring that every guest leaves satisfied.
  • Reporting and Communication: You will prepare and submit reports, communicate effectively with staff and management, and maintain open lines of communication throughout the restaurant.
Requirements
  • A secondary (high) school graduation certificate is required, with 1-6 months of experience in a similar role.
  • You must have excellent oral communication skills, be a team player, and possess initiative and flexibility.
  • A strong attention to detail and ability to work under pressure are essential, as well as your ability to establish and maintain accurate records.
Work Environment

You will be working in a fast-paced environment, standing for extended periods, and handling physically demanding tasks. A high level of client focus, efficient interpersonal skills, and a client-centric approach are expected.

Compensation and Benefits

The estimated annual salary for this position is $53,000-$65,000 CAD, depending on location and experience. Additional benefits may include health insurance, retirement plans, and paid time off.



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