Customer Service Supervisor
4 weeks ago
Job Title: Customer Service Supervisor
Job Summary: We are seeking a highly skilled Customer Service Supervisor to join our team at 1st Call Industrial Ltd. The successful candidate will be responsible for supervising staff, assigning sales workers to duties, and overseeing payroll administration.
Key Responsibilities:
- Supervise staff and assign sales workers to duties
- Hire and train or arrange for training of staff
- Authorize payments by cheque
- Order merchandise
- Authorize return of merchandise
- Establish work schedules
- Sell merchandise
- Prepare reports on sales volumes, merchandising and personnel matters
- Resolve issues that may arise, including customer requests, complaints and supply shortages
- Organize and maintain inventory
- Supervise and co-ordinate activities of workers
- Oversee payroll administration
- Conduct performance reviews
- Supervise office and volunteer staff
Requirements:
- 1 year to less than 2 years of experience
- Permanent employment
- English language proficiency
- 32 hours per week
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