Customer Service Supervisor

4 weeks ago


Mississauga, Ontario, Canada Victorem Group Full time
Job Description

As a Customer Service Supervisor at Victorem Group, you will be responsible for overseeing the daily operations of our customer service team. Your primary goal will be to ensure that our customers receive exceptional service and support.

Key Responsibilities
  • Co-ordinate activities with other work units or departments to ensure seamless service delivery
  • Establish work schedules and procedures to optimize team productivity
  • Examine and verify the accuracy of work to maintain high-quality standards
  • Identify workers' training needs and provide guidance to improve performance
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality
  • Maintain operation of computer systems, equipment, and machinery to ensure business continuity and customer service delivery
Requirements
  • 7 months to less than 1 year of experience in a customer service role
  • Permanent employment
  • English as the primary language of work
  • 35 hours per week


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