Technical Support Specialist

1 month ago

Regina, Saskatchewan, Canada KAYA TECHNOLOGIES LTD. Full time
Job Title: Technical Support Specialist

KAYA TECHNOLOGIES LTD. is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.

Key Responsibilities:
  • Respond to user inquiries and provide technical support via phone, email, or in-person.
  • Consult technical manuals, guides, and other resources to research and implement solutions to user issues.
  • Provide training and guidance to users on how to use computer systems and software.
  • Collect and maintain a log of problems and solutions for future reference.
  • Participate in the redesign of applications and software to improve user experience.
  • Supervise and mentor junior technical support staff.
Requirements:
  • 1-2 years of experience in a technical support role.
  • Strong knowledge of computer systems, software, and networking.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with tight deadlines.
  • High school diploma or equivalent required.
Working Conditions:
  • Fast-paced environment with tight deadlines.
  • Combination of sitting, standing, and walking.
Personal Suitability:
  • Accurate and efficient.
  • Excellent oral and written communication skills.
  • Ability to multitask and prioritize tasks.
  • Team player with excellent interpersonal skills.
Language:
  • English is the primary language of communication.
Work Schedule:
  • 35 hours per week.

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