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Technical Support Specialist

2 months ago

Regina, Saskatchewan, Canada KAYA TECHNOLOGIES LTD. Full time
Job Title: Technical Support Specialist

KAYA TECHNOLOGIES LTD. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.

Key Responsibilities:
  • Respond to user inquiries and provide solutions to technical issues
  • Consult technical manuals and other documents to research and implement solutions
  • Provide training and guidance to users to improve their technical skills
  • Collect and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
Requirements:
  • 1-2 years of experience in a technical support role
  • Strong knowledge of computer systems and software
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with tight deadlines
Work Environment:

The Technical Support Specialist will work in a fast-paced environment with tight deadlines. The ideal candidate will have excellent communication and interpersonal skills, as well as the ability to work independently and as part of a team.

Language:

The primary language of work is English.

Working Hours:

The working hours are 35 hours per week.