Senior Service Designer

7 days ago


Toronto, Ontario, Canada Rubicon Path Full time
Rubicon Path

Estimated salary: $120,000 - $180,000 per year.

About the Role

We are seeking a highly skilled Senior Service Designer to join our team at Rubicon Path. As a key member of our design team, you will be responsible for designing and improving services that meet user needs and provide a seamless customer experience.

Key Responsibilities
  • Design and Improve Services: Develop detailed service blueprints and customer journey maps to visualize service interactions and identify areas for improvement.
  • User Research: Conduct thorough user research to gather insights on customer pain points, motivations, and needs.
  • Cross-Functional Collaboration: Work with cross-functional teams, including product management, UX/UI designers, developers, and marketing, to ensure cohesive service delivery.
  • Service Design Tools: Utilize service design tools like Miro, Lucidchart, or similar platforms to create prototypes and test service concepts.
Required Qualifications
  • Bachelor's Degree: In Service Design, Interaction Design, User Experience, or a related field.
  • Experience: 3+ years in service design or a similar role.
  • Service Design Tools: Strong proficiency in service design tools and techniques, such as journey mapping, service blueprinting, and personas.
  • User Research Methods: Excellent understanding of user research methods and their application in service design.
Preferred Qualifications
  • Masters Degree: In Service Design, Human-Centered Design, or a related field.
  • Industry Experience: Experience working in sectors like finance, healthcare, or government, where service complexity and regulatory compliance are key.
Technical Skills
  • Customer Journey Maps: Expertise in creating and interpreting customer journey maps to visualize service interactions.
  • User Research Methods: Proficiency in user research methods, including interviews, usability testing, and surveys.
Soft Skills
  • Empathy and User-Centered Focus: Ability to empathize with customers and users, ensuring that their needs and expectations drive design decisions.
  • Collaboration: Skilled in working across cross-functional teams, fostering cooperation between departments and stakeholders.


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