Senior Service Designer
7 days ago
Estimated salary: $120,000 - $180,000 per year.
About the RoleWe are seeking a highly skilled Senior Service Designer to join our team at Rubicon Path. As a key member of our design team, you will be responsible for designing and improving services that meet user needs and provide a seamless customer experience.
Key Responsibilities- Design and Improve Services: Develop detailed service blueprints and customer journey maps to visualize service interactions and identify areas for improvement.
- User Research: Conduct thorough user research to gather insights on customer pain points, motivations, and needs.
- Cross-Functional Collaboration: Work with cross-functional teams, including product management, UX/UI designers, developers, and marketing, to ensure cohesive service delivery.
- Service Design Tools: Utilize service design tools like Miro, Lucidchart, or similar platforms to create prototypes and test service concepts.
- Bachelor's Degree: In Service Design, Interaction Design, User Experience, or a related field.
- Experience: 3+ years in service design or a similar role.
- Service Design Tools: Strong proficiency in service design tools and techniques, such as journey mapping, service blueprinting, and personas.
- User Research Methods: Excellent understanding of user research methods and their application in service design.
- Masters Degree: In Service Design, Human-Centered Design, or a related field.
- Industry Experience: Experience working in sectors like finance, healthcare, or government, where service complexity and regulatory compliance are key.
- Customer Journey Maps: Expertise in creating and interpreting customer journey maps to visualize service interactions.
- User Research Methods: Proficiency in user research methods, including interviews, usability testing, and surveys.
- Empathy and User-Centered Focus: Ability to empathize with customers and users, ensuring that their needs and expectations drive design decisions.
- Collaboration: Skilled in working across cross-functional teams, fostering cooperation between departments and stakeholders.
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