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Insurance Professional

2 weeks ago

Vancouver, British Columbia, Canada Western Financial Group Full time
Company Overview:
Western Financial Group is a leading insurance provider with over 220 locations across Canada. Our team of over 2,100 members is dedicated to delivering exceptional customer service and providing the right insurance solution every time.

Salary Range:
$45,000 - $67,000 per year

About the Role:
We are seeking an Insurance Advisor to join our Contact Centre team. As an Insurance Advisor, you will be responsible for proactively meeting customers' needs in a high-volume contact center environment. Your primary goal will be to provide excellent customer service while optimizing sales opportunities in each call.

Responsibilities:
- Manage incoming call queues and maintain low wait times
- Answer customer inquiries, striving for one-touch resolution
- Optimize sales opportunities in each call, prioritizing customers' needs
- Quickly access information from online databases to complete customer transactions
- Make outbound calls for customer policy renewals and account reviews

Requirements:
- Level 1 General Insurance License required, must obtain Level 2 License within 90 days (employer-paid and supported)
- Passionate about customer service
- 2-3 years in sales or customer service
- Professional experience building rapport with customers

Preferred Qualifications:
- Call center experience
- Level 2 General Insurance License preferred (Level 1 required)
- Previous insurance experience
- Adept at retrieving customer data efficiently
- Recent post-secondary and/or vocational training

What We Offer:
- Competitive salary range
- Opportunity to work in a dynamic and supportive team environment
- Professional development opportunities

How to Apply:
If you're excited about this opportunity and meet the requirements, please submit your application.