Head of IT Operations

4 weeks ago

Mississauga, Ontario, Canada American Tall Full time
Job Title: Head of Information Technology Operations

American Tall is seeking a highly skilled and experienced Head of Information Technology Operations to join our team. As a key member of our leadership team, you will be responsible for overseeing all aspects of our IT operations, ensuring the stability, security, and efficiency of our technology infrastructure.

Key Responsibilities:
  • Develop and implement IT strategies, policies, and procedures to support business objectives.
  • Oversee the day-to-day operations of the IT department, including network administration, system backups, and user support.
  • Lead the implementation and management of DevOps practices to enhance collaboration, automation, and efficiency in software development and deployment.
  • Define and maintain enterprise architecture standards, ensuring alignment with business goals and scalability.
  • Establish and maintain service management processes and procedures, including incident management, change management, and service level agreements (SLAs).
  • Manage IT assets throughout their lifecycle, including procurement, deployment, utilization tracking, and disposal.
  • Develop and enforce information security policies and procedures to protect the organization's data and systems from threats and vulnerabilities.
  • Ensure compliance with relevant regulations and standards, including GDPR, HIPAA, SOC 2, and ISO 27001.
Requirements:
  • Bachelor's degree in Information Technology, Computer Science, or related field; Master's degree preferred.
  • Minimum of 8 years of experience in IT management, with a focus on operations.
  • Experience with DevOps tools and practices, such as continuous integration/continuous deployment (CI/CD), containerization, and infrastructure as code (IaC).
  • Experience with asset management tools and processes.
What We Offer:
  • A comprehensive range of benefits designed to support your personal and professional development.
  • A healthy lunch program, with meals curated by our personal chef, promoting a healthy lifestyle.
  • An annual performance bonus, reflecting your contributions to our success.
  • RRSP matching, helping you build your retirement savings.
  • Comprehensive health benefits for both single employees and families.
  • Tuition reimbursement program, supporting professional development.
  • A generous vacation package, complete with additional gifted days off.
  • Professional headshots, to capture your best side.
  • Community engagement, with our lunch program supporting philanthropic initiatives.
  • Office celebrations and social events, to connect with your colleagues.
  • Flexible work hours, accommodating your personal schedule.
  • A referral program, rewarding you for bringing in great talent.
  • Employee discounts, on our entire online collection.
Accommodations and Accessibility:

American Tall provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs.

Inclusion:

We are committed to building an environment where everyone feels included, valued, and heard. Diversity, inclusion, and belonging are an important part of our everyday work, and it is our belief that they enable us to reach our goal of providing excellent quality and care in our products.

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