Head of IT Operations

3 weeks ago

Mississauga, Ontario, Canada American Tall Full time
About American Tall

At American Tall, we're dedicated to providing world-class quality clothing for tall men and women. Our commitment to excellence has driven our growth, and we're now a leading brand in the tall community.

Job Title: Head of Information Technology Operations

We're seeking a strategic thinker to oversee all aspects of our IT operations, ensuring the stability, security, and efficiency of our technology infrastructure. As the Head of Information Technology Operations, you'll lead a team of IT professionals and collaborate closely with other departments to align technology initiatives with business objectives.

Key Responsibilities:
  • Develop and implement IT strategies, policies, and procedures to support business objectives.
  • Oversee the day-to-day operations of the IT department, including network administration, system backups, and user support.
  • Lead the implementation and management of DevOps practices to enhance collaboration, automation, and efficiency in software development and deployment.
  • Define and maintain enterprise architecture standards, ensuring alignment with business goals and scalability.
  • Establish and maintain service management processes and procedures, including incident management, change management, and service level agreements (SLAs).
  • Manage IT assets throughout their lifecycle, including procurement, deployment, utilization tracking, and disposal.
  • Develop and enforce information security policies and procedures to protect the organization's data and systems from threats and vulnerabilities.
  • Ensure compliance with relevant regulations and standards, including GDPR, HIPAA, SOC 2, and ISO 27001.
Requirements:
  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • Minimum of 8 years of experience in IT management, with a focus on operations.
  • Experience with DevOps tools and practices, such as continuous integration/continuous deployment (CI/CD), containerization, and infrastructure as code (IaC).
  • Experience with asset management tools and processes.
  • Strong understanding of IT infrastructure, including networks, servers, and security systems.
  • Strong understanding of e-commerce platforms, with experience managing Shopify front-end solutions.
  • Proficiency in Microsoft applications and experience with Azure middleware.
  • Familiarity with IT service management (ITSM) frameworks such as ITIL.
  • Deep understanding of information security concepts and best practices.
  • Familiarity with governance, risk, and compliance (GRC) frameworks.
What We Offer:
  • Annual Performance Bonus: Your hard work and dedication are rewarded with an annual bonus, reflecting your contributions to our success.
  • RRSP Matching: Plan for your future with our RRSP matching program, helping you build your retirement savings.
  • Community Engagement: We are committed to giving back. Our lunch program supports philanthropic initiatives that benefit the community.
  • Office Celebrations & Social Events: Experience the joy of working in a vibrant environment with regular office celebrations and in-person socials to connect with your colleagues.
  • Flexible Work Hours: We understand the importance of flexibility and offer work hours that can accommodate your personal schedule when needed.
  • Referral Program: Help us grow our team
  • Employee Discounts: Enjoy a 50% discount on our entire online collection.

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