Customer Service Manager

3 weeks ago

Markham, Ontario, Canada Kingsview Management Limited Full time
Job Title: Customer Service Supervisor

Kingsview Management Limited is seeking a highly skilled Customer Service Supervisor to join our team.

Job Summary:

We are looking for a customer-focused individual to supervise our customer service team and ensure that our customers receive exceptional service. The successful candidate will have excellent communication and leadership skills, as well as the ability to work under pressure.

Key Responsibilities:
  • Supervise and coordinate the activities of customer service representatives
  • Ensure that customer service standards are met and exceeded
  • Develop and implement customer service strategies to improve customer satisfaction
  • Train and develop customer service representatives to improve their skills and knowledge
  • Monitor and analyze customer feedback to identify areas for improvement
  • Collaborate with other departments to ensure seamless customer service
Requirements:
  • 2 years of experience in customer service or a related field
  • Excellent communication and leadership skills
  • Ability to work under pressure and meet deadlines
  • Strong analytical and problem-solving skills
  • Ability to work collaboratively with others
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
How to Apply:

If you are a motivated and customer-focused individual who is looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].

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