Operations Remediation Specialist
2 weeks ago
Job Title: Operations Remediation Specialist
Job Summary:
The Operations Remediation Specialist is responsible for ensuring the accuracy and efficiency of our sortation system by identifying and resolving issues related to missing information.
Key Responsibilities:
- Conduct a visual review of items routed via the sortation system to assess missing information and determine the resolution
- Respond to customer requests to determine the required product or service information
- Scan barcodes, reprint, and/or over-label as needed for resolution
- Enter destination and shipment information to ensure accurate routing and billing within the sortation system
- Prepare and ensure paperwork is completed as necessary for each package
- Elevate unresolved issues to Customer Shipment Resolution (CSR)
- Maintain organization assets in accordance with established guidelines
- Work with multiple software applications simultaneously to troubleshoot and add missing information
Requirements:
- Entry-level position suitable for a recent high school graduate or someone in their final year of high school
- Minimum 30 words per minute typing speed, with a typing test administered
Working Conditions:
Warehouse environment
Reports to: Manager Sort Hub Operations Systems
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