Operations Remediation Specialist

2 weeks ago


Toronto, Ontario, Canada Purolator Full time

Job Title: Operations Remediation Specialist

Job Summary:

The Operations Remediation Specialist is responsible for ensuring the accuracy and efficiency of our sortation system by identifying and resolving issues related to missing information.

Key Responsibilities:

  • Conduct a visual review of items routed via the sortation system to assess missing information and determine the resolution
  • Respond to customer requests to determine the required product or service information
  • Scan barcodes, reprint, and/or over-label as needed for resolution
  • Enter destination and shipment information to ensure accurate routing and billing within the sortation system
  • Prepare and ensure paperwork is completed as necessary for each package
  • Elevate unresolved issues to Customer Shipment Resolution (CSR)
  • Maintain organization assets in accordance with established guidelines
  • Work with multiple software applications simultaneously to troubleshoot and add missing information

Requirements:

  • Entry-level position suitable for a recent high school graduate or someone in their final year of high school
  • Minimum 30 words per minute typing speed, with a typing test administered

Working Conditions:

Warehouse environment

Reports to: Manager Sort Hub Operations Systems



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