Residence Services Representative Assistant

5 days ago


Oakville, Ontario, Canada Campus Living Centres Full time

**About Campus Living Centres**

Campus Living Centres is a dynamic and growing organization that offers career opportunities in the residence services industry. Our team is dedicated to providing exceptional customer service to students and guests, creating a welcoming environment for everyone.

**Job Description**

We are seeking a highly motivated and organized Residence Services Representative to join our front desk team. As a key member of our team, you will be responsible for responding to inquiries, processing payments, and carrying out daily operational duties.

Essential Functions:

  • Demonstrate excellent customer service skills on phone calls, via email, and in person
  • Utilize computer software to manage day-to-day operations
  • Process financial transactions, including payments and invoices
  • Maintain video surveillance and ensure cameras are recording at all times
  • Ensure student and guest privacy
  • Knowledge of emergency procedures and on-call staff protocols
  • Stay informed about building departments, including maintenance, housekeeping, and conference services
  • Perform other duties as assigned

Requirements:**

  • High School Diploma, some College or University preferred
  • Minimum 1 year industry experience or equivalent customer service experience
  • Excellent verbal communication and customer service skills
  • Able to work independently without constant supervision
  • Positive attitude and ability to handle multiple projects simultaneously

Working Conditions:**

This role requires working rotating shifts, including days (7am-3pm), afternoons (3pm-11pm), and nights (11pm-7am). You must be flexible and willing to adapt to changing circumstances.



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