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Team Leader

2 months ago

Milton, Ontario, Canada PBS Systems Full time
About the Role

PBS Systems is a leading provider of business solutions for the automotive industry, and we're looking for a highly skilled and experienced Team Leader to join our team. As a key member of our Dealer Training Optimization (DTO) team, you will play a critical role in driving corporate growth and facilitating the implementation of our software with dealership customers.

Key Responsibilities
  • Leadership
    • Remain calm under pressure, professional, and focused.
    • Be a role model to your team members, and an example of what DTO expectations are.
    • Accurately communicate policy, direction, and vision.
    • Foster a supportive work culture, take care of your people, and positively represent PBS.
    • Support an evolutionary environment, where team members are encouraged to spend time improving process, pushing themselves (and PBS) to grow.
  • People Management
    • Involved in recruiting and retention programs, some HR responsibilities.
    • Onboarding, and ongoing training of your team members.
    • Support, mentor, motivate & encourage team members on job achievements.
    • Keep the team engaged and focused forward. Identify staff challenges and engage management as necessary.
  • Department Management
    • Coordinate staff schedules, training and workload.
    • Project oversight on all assigned installations and other projects.
    • Provide support, guidance, and ultimately take responsibility for the more complex incidents and/or deployments.
    • Ongoing queue management, project overviews, reporting, and analysis.
    Requirements
    • 3+ years previous experience in the automotive industry, dealership or PBS environment.
    • Experience in bookkeeping/accounting is a definitive asset.
    • Previous experience in managing high-performing teams.
    • Thorough understanding of your silo, and how it integrates with the other areas of v10.
    • Solid understanding of the different areas of PBS, as they relate to your silo.
    • Computer proficiency in Microsoft Office, a quick learner, and technologically savvy.
    • Fluent in English, and exceptional communication skills are required. French is an asset.
    • Available to travel within Canada and the US, as required, to meet organizational needs (estimate: to 5-7 weeks/year) in consequence proof of valid passport and/or US visa (if applicable) and valid full class driver's license is required.
    • Available to work nonstandard hours starting at 5:30, 7:30 or 9:30am and occasionally Saturday and/or Sunday (due to travel schedule).
    What We Offer
    • Internal promotion and growth opportunities.
    • An education department dedicated to helping you with professional and personal development.
    • The opportunity to travel.
    • Free parking.
    • Staff events.
    • Competitive annual base salary.
    • Bonus for product certification up to $4,800 per year.
    • Great referral bonus.
    • Staff discounts with GM, Dell, Goodlife and more.