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Customer Operations Specialist

2 months ago

Ottawa, Ontario, Canada March Networks Full time
{"title": "Customer Operations Specialist", "description": "Job Summary

At March Networks, we're committed to delivering exceptional customer experiences. As a Customer Operations Specialist, you'll play a vital role in ensuring our customers receive timely and seamless support.

Key Responsibilities
  • Resolve customer issues with a high level of service, focusing on satisfaction and confidence in our company and products.
  • Provide phone and email support, answering questions about products, pricing, and more.
  • Liaise with Sales, Finance, Product Management, Legal, and Operations departments to ensure smooth order flow and delivery.
  • Generate transactions related to order management in SAP, covering hardware, software, and services product lines.
  • Provide pro-forma invoices, freight quotes, and certifications for international shipments as required.
  • Offer shipment confirmations and tracking information to customers as needed.
Requirements
  • College diploma or equivalent combination of education and experience.
  • At least 5 years' experience as a customer service representative in a technology environment.
  • Demonstrated experience working with international customers in various time zones.
  • SAP experience in Order Management (SD) is required.
  • Salesforce (Sales Cloud) experience would be an asset.
  • Professional demeanor and excellent customer service focus.
  • Strong knowledge of MS Office (Word, Excel, PowerPoint).
  • Excellent interpersonal, organizational, influencing, and communications skills for both customer and inter-company interactions.
  • Ability to manage customer expectations.
  • Ability to work independently and as part of a team, well under pressure, and meet deadlines.
About March Networks

We're an equal opportunity employer and support a diverse workforce. Accommodation will be provided in all parts of the hiring process. Applicants can make their accommodation needs known to us with their application.", "lang_code": "en-US"}