Hotel Front Desk Clerk

3 weeks ago


Okotoks, Canada alberta ltd Full time

Job Summary

At Alberta Ltd, we are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities

  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account the specific needs of each group.
  • Take, cancel, and change room reservations as necessary, ensuring accurate and up-to-date records.
  • Provide guests with information on hotel facilities and services, as well as recommendations for local points of interest.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain an accurate inventory of vacancies, reservations, and room assignments.
  • Follow emergency and safety procedures at all times.
  • Perform various clerical duties, including faxing, filing, and photocopying.
  • Answer telephone calls and relay messages to guests and staff.
  • Assist guests with special needs, providing personalized support and attention.
  • Contact guests to deliver requested wake-up calls.
  • Perform light housekeeping and cleaning duties as needed.
  • Provide exceptional customer service, ensuring a positive experience for all guests.

Requirements

  • Secondary (high) school graduation certificate.
  • Experience an asset.

Work Environment

Our hotel is a dynamic and fast-paced environment, requiring flexibility and adaptability. As a Hotel Front Desk Clerk, you will work in a team-oriented setting, collaborating with colleagues to ensure seamless service delivery.

What We Offer

At Alberta Ltd, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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