Night Auditor/front Desk Agent

6 days ago


Okotoks, Canada LakeView Inn & Suites Okotoks Full time

The main duties of the Part-Time Night Auditor will include the following;
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Process all check-outs including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns; as well as process room service orders.
- Assist with overnight request from customers
- Communicate parking procedures to guests
- Supply guests with directions and information regarding property and local areas of interest.
- Run nightly reports and perform balancing duties as required by Accounting and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to the Hotel policy..
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language; answer telephones using proper telephone etiquette. Develop and maintain positive working relationships with others.
- Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

**Job Types**: Full-time, Part-time

Pay: $16.50-$17.00 per hour

Expected hours: 32 - 40 per week

Schedule:

- Night shift

Work Location: In person

Application deadline: 2024-11-25
Expected start date: 2024-11-24


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