Technical Support Specialist

4 weeks ago

Markham, Ontario, Canada NOVIPRO Full time
NOC Level 1 Technical Consultant

Blair Technology is seeking a highly skilled and experienced NOC Level 1 Technical Consultant to join our team. As a key member of our NOC team, you will be responsible for managing all incident communication and escalation, managing the daily support ticket queue, ensuring compliance, and reporting on client service level agreements (SLA).

Key Responsibilities:

  • Manage daily hardware and software monitoring tasks, configuring and reacting to hardware and software alerts.
  • Ensure critical business systems are online, operational, and healthy, and take all necessary steps to resolve any issues.
  • Respond to all monitoring alerts by opening a ticket in Autotask and carrying out Level 1 troubleshooting.
  • Escalate tickets to Level 2/3 Technical Consultants and handle them through to resolution.
  • Perform regular daily checks, reviewing all open tickets at least daily, and updating status as necessary.

Requirements:

  • Overall experience of 2+ years in a technical support role.
  • Experience working with IBM Power infrastructure is an asset.
  • Experience working with MIMIX is an asset.
  • Effective prioritization skills with significant attention to detail.
  • Strong personal work ethic.
  • Ability to work in a fast-paced environment.
  • Ability to work under pressure with conflicting priorities and a fluctuating workload.
  • High sense of urgency and commitment to exceeding customer expectations by communicating in a clear, concise, and professional manner.
  • Ability to provide clear and detailed written documentation.
  • Experience in problem resolution with IT systems and end users.
  • Strong troubleshooting, problem-solving, and analytical skills.

Work Environment: 24x7 rotating shifts, Monday to Friday, plus on-call rotation for holidays and weekends.

  • IT Support Specialist

    3 weeks ago

    Markham, Ontario, Canada PACE Technical Full time

    Join our team as an IT Support Specialist and expand your expertise in all things IT. We're looking for a skilled professional to provide top-notch support to our clients.At PACE Technical, we're dedicated to delivering client-centric IT solutions. As a Technical Service Representative, you'll be part of a close-knit team that's passionate about innovation...

  • IT Support Specialist

    4 weeks ago

    Markham, Ontario, Canada PACE Technical Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at PACE Technical. As a key member of our Service Desk Department, you will be responsible for providing exceptional technical support to our clients and ensuring their IT needs are met.Key ResponsibilitiesProvide technical support to clients via phone, email, and remote...

  • Technical Support Specialist

    1 month ago

    Markham, Ontario, Canada F12 Full time

    Job Title: Technical Support SpecialistF12 is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients and internal teams.Key Responsibilities:Respond to technical issues and provide timely resolutionsConsult technical...

  • Technical Support Specialist

    1 month ago

    Markham, Ontario, Canada F12 Full time

    Job Title: Technical Support SpecialistF12 is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients and internal teams.Key Responsibilities:Respond to technical issues and provide timely resolutionsConsult technical...

  • Technical Support Specialist

    3 weeks ago

    Markham, Ontario, Canada F12 Full time

    Job Title: Technical Support SpecialistF12 is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to our employees, troubleshooting computer issues, and implementing solutions.Key Responsibilities:Respond to user inquiries and provide technical...

  • Technical Support Specialist

    2 months ago

    Markham, Ontario, Canada F12 Full time

    Job Title: Technical Support SpecialistF12 is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients and internal teams.Key Responsibilities:Respond to technical inquiries and resolve issues in a timely and efficient...

  • Technical Support Specialist

    2 months ago

    Markham, Ontario, Canada F12 Full time

    Job Title: Technical Support SpecialistF12 is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients and internal teams.Key Responsibilities:Respond to technical inquiries and resolve issues in a timely and efficient...

  • Technical Support Specialist

    4 weeks ago

    Markham, Ontario, Canada STONEFORGED TECHNOLOGY INC. Full time

    {"h2": "Job Summary", "p": "At Stoneforged Technology Inc., we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems. Your expertise will be invaluable in resolving issues and ensuring seamless...

  • Technical Support Specialist

    4 weeks ago

    Markham, Ontario, Canada STONEFORGED TECHNOLOGY INC. Full time

    {"h2": "Job Summary", "p": "At Stoneforged Technology Inc., we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems. Your expertise will be invaluable in resolving issues and ensuring seamless...

  • Technical Support Specialist

    2 months ago

    Markham, Ontario, Canada CB Canada Full time

    {"h1": "Technical Customer Service Helpdesk Specialist", "p": "At CB Canada, we are seeking a skilled Technical Customer Service Helpdesk Specialist to join our team. As a Technical Customer Service Helpdesk Specialist, you will provide technical assistance and answers to customer questions, assisting them by troubleshooting installation or providing product...

  • Technical Support Specialist

    2 months ago

    Markham, Ontario, Canada CB Canada Full time

    {"h1": "Technical Customer Service Helpdesk Specialist", "p": "At CB Canada, we are seeking a skilled Technical Customer Service Helpdesk Specialist to join our team. As a Technical Customer Service Helpdesk Specialist, you will provide technical assistance and answers to customer questions, assisting them by troubleshooting installation or providing product...

  • Technical Support Specialist

    4 weeks ago

    Markham, Ontario, Canada STONEFORGED TECHNOLOGY INC. Full time

    {"h2": "Job Summary", "p": "At Stoneforged Technology Inc., we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems. Your expertise will be essential in researching and implementing solutions,...

  • Technical Support Specialist

    4 weeks ago

    Markham, Ontario, Canada STONEFORGED TECHNOLOGY INC. Full time

    {"h2": "Job Summary", "p": "At Stoneforged Technology Inc., we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems. Your expertise will be essential in researching and implementing solutions,...

  • Technical Support Specialist

    3 weeks ago

    Markham, Ontario, Canada F12 Full time

    Job Title: Technical Support SpecialistAbout the Role:F12 is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.Key Responsibilities:Respond to user inquiries and provide technical support via...

  • Technical Support Specialist

    3 weeks ago

    Markham, Ontario, Canada Computer Talk Full time

    About the Role:ComputerTalk is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients. This role involves troubleshooting and resolving technical issues, implementing solutions that meet customer...

  • Technical Support Specialist

    2 months ago

    Markham, Ontario, Canada CB Canada Full time

    Technical Customer Service Helpdesk SpecialistCB Canada is seeking a skilled Technical Customer Service Helpdesk Specialist to join our team in Markham, ON. As a Technical Customer Service Helpdesk Specialist, you will provide technical assistance and support to customers, troubleshooting installation issues and providing product solutions for their network...

  • Technical Support Specialist

    2 months ago

    Markham, Ontario, Canada CB Canada Full time

    Technical Customer Service Helpdesk SpecialistCB Canada is seeking a skilled Technical Customer Service Helpdesk Specialist to join our team in Markham, ON. As a Technical Customer Service Helpdesk Specialist, you will provide technical assistance and support to customers, troubleshooting installation issues and providing product solutions for their network...

  • Technical Support Specialist

    3 weeks ago

    Markham, Ontario, Canada Computer Talk Full time

    About the Role:ComputerTalk is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary focus will be on troubleshooting and resolving technical issues related to our products and...

  • Technical Support Specialist

    1 month ago

    Markham, Ontario, Canada STONEFORGED TECHNOLOGY INC. Full time

    {"h2": "Job Summary", "p": "At Stoneforged Technology Inc., we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems. Your expertise will be invaluable in resolving issues and ensuring seamless...

  • Technical Support Specialist

    1 month ago

    Markham, Ontario, Canada STONEFORGED TECHNOLOGY INC. Full time

    {"h2": "Job Summary", "p": "At Stoneforged Technology Inc., we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems. Your expertise will be invaluable in resolving issues and ensuring seamless...