IT Business Process Analyst Position
1 month ago
IT Business Analyst Job Overview:
We are seeking an experienced IT Business Analyst to join our team at Manulife Insurance Malaysia. The successful candidate will play a pivotal role in enhancing the employee experience by bridging the gap between IT and business operations.
Key Responsibilities:
- Identify areas for process improvement and business transformation through analysis and team engagement.
- Analyze current processes and systems to find inefficiencies and improvement opportunities.
- Develop and implement new systems aligning with organizational goals.
- Measure changes' success using key performance indicators (KPIs) and metrics.
- Conduct value stream analyses and document "as is" and "to be" processes.
- Lead solution brainstorming sessions and document optimal solutions.
- Perform business analyses of functional requirements and develop data dictionaries.
- Deliver training on new or modified system features and processes.
- Support organizational change and provide post-implementation support.
- Produce quality documentation and establish relationships with key business partners.
Requirements:
- Professional designation/certification in Project Management, Information Technology, Business Analysis, and Process Improvement or related subject area would be an asset.
- Able to create clear and comprehensive technical documentation.
- Basic understanding of Risk Management and UX principles.
- Understanding of IT change management process.
- Proficient experience in business analysis, business system analysis, and solving problems related to technology.
- Good verbal and written communication; able to effectively articulate technical concepts.
- Continuous learning from both successes and failures.
- Good organizational and creative problem-solving abilities.
- Familiar with ITIL, SDLC, and Compliance.
- Strong problem-solving, technical, and analytical skills.
- Able to independently trace data/processes from upstream to downstream to investigate issues, come up with options, and handle the resolution.
- Able to quickly learn sophisticated concepts, processes, systems, and technologies via self-directed investigation.
- Proficiency in Microsoft 365 Suite including Word, Excel, PowerPoint, and Visio.
- Familiarity with Power BI and other data analytics software.
- Desire to mentor others in terms of analysis, collaboration, and organization, most specifically using tools such as JIRA and Confluence.
- Capacity for constant learning and remaining open to change and continuous improvement.
- Familiar with scripting languages a plus.
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