IT Business Process Analyst Position

1 month ago


Old Toronto, Canada Manulife Insurance Malaysia Full time

IT Business Analyst Job Overview:

We are seeking an experienced IT Business Analyst to join our team at Manulife Insurance Malaysia. The successful candidate will play a pivotal role in enhancing the employee experience by bridging the gap between IT and business operations.

Key Responsibilities:

  1. Identify areas for process improvement and business transformation through analysis and team engagement.
  2. Analyze current processes and systems to find inefficiencies and improvement opportunities.
  3. Develop and implement new systems aligning with organizational goals.
  4. Measure changes' success using key performance indicators (KPIs) and metrics.
  5. Conduct value stream analyses and document "as is" and "to be" processes.
  6. Lead solution brainstorming sessions and document optimal solutions.
  7. Perform business analyses of functional requirements and develop data dictionaries.
  8. Deliver training on new or modified system features and processes.
  9. Support organizational change and provide post-implementation support.
  10. Produce quality documentation and establish relationships with key business partners.

Requirements:

  1. Professional designation/certification in Project Management, Information Technology, Business Analysis, and Process Improvement or related subject area would be an asset.
  2. Able to create clear and comprehensive technical documentation.
  3. Basic understanding of Risk Management and UX principles.
  4. Understanding of IT change management process.
  5. Proficient experience in business analysis, business system analysis, and solving problems related to technology.
  6. Good verbal and written communication; able to effectively articulate technical concepts.
  7. Continuous learning from both successes and failures.
  8. Good organizational and creative problem-solving abilities.
  9. Familiar with ITIL, SDLC, and Compliance.
  10. Strong problem-solving, technical, and analytical skills.
  11. Able to independently trace data/processes from upstream to downstream to investigate issues, come up with options, and handle the resolution.
  12. Able to quickly learn sophisticated concepts, processes, systems, and technologies via self-directed investigation.
  13. Proficiency in Microsoft 365 Suite including Word, Excel, PowerPoint, and Visio.
  14. Familiarity with Power BI and other data analytics software.
  15. Desire to mentor others in terms of analysis, collaboration, and organization, most specifically using tools such as JIRA and Confluence.
  16. Capacity for constant learning and remaining open to change and continuous improvement.
  17. Familiar with scripting languages a plus.


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