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Director of Clinical Operations

2 months ago


Vancouver, British Columbia, Canada MPA Recruitment Full time
Job Summary

We are seeking a highly experienced and skilled Director of Clinical Operations to join our client's team in Vancouver. As a key member of the leadership team, you will be responsible for overseeing clinic and team management, ensuring the highest standards of clinical and client experience.

Key Responsibilities
  • Lead the Clinical Operations team, providing strategic direction and guidance to ensure the delivery of exceptional client experiences.
  • Collaborate closely with the Senior Director of Clinical Operations to drive excellence in clinic operations and team performance.
  • Develop and implement operational strategies to improve workflow, performance, and client satisfaction.
  • Manage and develop resources, training materials, and Standard Operating Procedures (SOPs) to ensure a high standard of expert and compassionate care.
  • Effectively prioritize workflow, processes, and operational requirements to ensure seamless delivery of services.
  • Develop and maintain strong relationships with internal stakeholders, including Care Coordinators and Client Experience team members.
  • Stay up-to-date with industry trends and best practices, applying knowledge to drive continuous improvement and innovation.
Requirements
  • Proven experience in leadership roles with a strong aptitude for operational management and delivering exceptional client experiences.
  • Leadership qualities that inspire and motivate others, actively promoting a culture of Compassion, Innovation, and Excellence.
  • Proficiency in implementing best practices to ensure a high standard of expert and compassionate care.
  • Excellent interpersonal, written, and verbal communication skills.
  • Ability to adapt to change, learn, and innovate effectively.
  • Proficient in Microsoft Office applications, including Teams, Excel, and PowerPoint, with an intermediate level of understanding of their functionalities.
What We Offer
  • Attractive compensation packages, including professional development allowances, extended health benefits, and RRSP match.
  • Opportunities for growth and development in a dynamic and innovative organization.
  • A collaborative and supportive work environment.