Commercial Insurance Manager

4 weeks ago

Prince George, British Columbia, Canada BFL Canada Full time

Client Service Manager Role

We are seeking a highly skilled Client Service Manager to join our Commercial Team in Prince George. As a key member of our team, you will be responsible for assisting the Client Executive with all client management requirements, with a focus on retention of the assigned book of business.

Your Key Responsibilities

  • Proactively manage a book of business by reviewing clients' exposures, gaps in coverage, and loss history and propose appropriate coverages and/or solutions with the Client Executive.
  • Develop account strategies, presentations, and proposals with the Client Executive.
  • Answer client questions and handle daily requests/coverage changes.
  • Ensure maximum retention of the book. Work with a Client Service Assistant to provide exceptional client service.
  • Work with a Client Service Assistant to ensure all certificates of insurance are issued accurately and in a timely manner.
  • Review contracts to ensure the insurance program meets requirements and work with insurers to amend coverages/obtain agreement.
  • Establish appropriate procedures for claims administration/loss prevention activity.
  • Be an advocate for our clients during the claims process.

Marketing and Business Development

  • Manage the marketing process in close collaboration with the Client Executive.
  • Prepare accurate and comprehensive underwriting submissions.
  • Utilize relationships to negotiate best terms for new and renewal business.
  • Endorse policy wordings based on client requests.
  • Work with insurers to provide coverage solutions to better meet our clients' changing operations and as new products are being offered.
  • Ensure the accuracy of renewal documentation and issue manuscript policies when required.
  • Review policy wordings and other documentation for accuracy and completeness.

Team Collaboration and Development

  • Supervise and train the Client Service Assistant on internal procedures and work to develop their general insurance knowledge.
  • Proof the Client Service Assistant's work to ensure internal and external documents are accurate and expedited in a timely manner.
  • Work with the Client Service Assistant to ensure timely and accurate follow-ups on outstanding client accounts receivables.
  • Meet with BFL Compliance regularly to review accounts and procedures.

General Responsibilities

  • Maintain policy files and/or electronic files to ensure they are organized and up to date.
  • Respond to telephone calls and written inquiries from clients and underwriters in a timely and professional manner.
  • Participate in industry functions and targeted public relations activities.
  • Maintain important market relationships.
  • Follow BFL policies and procedures, including security and quality procedures, as currently set out and as amended from time to time.
  • Perform other miscellaneous duties and special projects as required.

Requirements

  • Minimum 5 years of Commercial insurance experience or relevant insurance education.
  • Level 2 license (insurance designation, CIP or CAIB preferred) or working towards the designation.
  • Maintenance of licensing requirements/continuing education.
  • Extremely detailed.
  • Must be completely client-focused and service-oriented.
  • Excellent communication skills, listening, verbal, and written.
  • Ability to work well independently, as part of a team, and with others throughout the organization.
  • Positive attitude and a desire to grow.
  • Willingness to go beyond the job description.
  • Good knowledge of Microsoft Word, Outlook, Excel, and PowerPoint.

Salary Range

The expected salary for this role ranges from $70,000 to $90,000. Annual salary will be determined by factors including prior experience, location, business segment, and relevance of the candidate's skills to the role.

About BFL Canada

BFL Canada is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1300 professionals located in 26 cities across the country. BFL Canada is a founding Partner of Lockton Global LLP, a partnership of independent insurance brokers who provide Risk Management, Insurance, and Benefits Consulting services in over 140 countries around the world.

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