Digital Operations Specialist

2 months ago

Montreal, Quebec, Canada Northbridge Financial Corporation Full time
{"title": "Digital Operations Specialist", "content": "Key Responsibilities

The Digital Operations Specialist plays a vital role in providing operational support to brokers related to workflows and process readiness.

Key Skills
  • Ability to plan, organize, and manage multiple demands and changing priorities/projects, and deliver results.
  • Strong ability to foster and build effective working relationships with both internal and external business contacts.
  • Ability to analyze performance against monthly Key-Performance-Indicators (KPIs), investigates results and recommends actions to management to improve operational performance.
  • Ability to analyze and interpret data for report preparation.
  • Demonstrated commitment to high standards of performance and aggressive goals.
  • Demonstrated strong negotiation, consultation, and verbal and written communication skills.
  • Ability to provide virtual and in-person broker training, development, and technical guidance to brokers regarding NBI digital solutions, systems, and processes as required
  • Strong decision-making, problem-solving and troubleshooting skills.
  • Broad technical understanding of real-time data connectivity solution
  • Practical understanding of prevalent BMS/CMS systems in Canada and of brokers' operations with respect to those systems
  • Passionate about providing quality and responsive service to brokers
Requirements
  • Post-secondary school education and/or equivalent on the job experience.
  • Minimum 5-7 years of insurance experience, systems or other related and transferable experience.
  • Working knowledge of insurance trends, developments, current standards, and federal, provincial, and local laws and regulations an asset.
  • Proficiency in operational procedures, workflow, and processing functions.
  • Ability to work within a PC oriented environment, including familiarity with e-mail and Internet skills.
  • Competence with Microsoft Office Suite products.
  • Advanced knowledge of Excel
What We Offer
  • Hybrid work arrangement allowing you to work from the office and at home 50/50.
  • Competitive salaries and comprehensive benefits package.
  • Opportunities for professional growth and development.
  • A supportive and inclusive work environment.
", "lang_code": "en-US"}

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