Global Network Strategist
3 days ago
CN is a world-class transportation leader and trade-enabler. Our rail network spans 19,500 miles across North America, connecting Canada's Eastern and Western coasts with the Southern tip of the U.S.
Job SummaryWe are seeking an experienced Technology Operations Manager to join our team. As a key member of our Information & Technology (I&T) team, you will play a critical role in ensuring the stability, security, and efficiency of our network operations.
About This RoleThis position is responsible for managing the day-to-day operation of our network and telecom environment, ensuring that it operates in a stable, secure, and cost-effective manner. You will work closely with internal stakeholders to develop and implement strategic plans for network resource allocation, capacity planning, and performance optimization.
You will also be responsible for overseeing change control procedures, coordinating resources, and collaborating with vendors to ensure timely delivery of projects. Additionally, you will participate in succession planning, identify talent for future roles, and support employee development through regular career conversations.
Main Responsibilities- Manage employee performance by identifying employees who are not meeting expectations and supporting them through the performance improvement process.
- Recognize employee milestones, such as service awards and retirements, and provide a positive onboarding experience for new employees.
- Communicate effectively with teams about ongoing initiatives and foster collaboration to achieve common goals.
- Provide technical expertise and platform leadership in areas of Datacenter, Core, and Network Services technologies.
Our ideal candidate will have a strong understanding of data networking technologies and principles, including infrastructure component configuration, electronic data transmission, LAN networks, routing fundamentals, DMZ design, and troubleshooting techniques.
You will also need to have broad knowledge of process improvement techniques and principles, as well as working knowledge of ITIL processes and methodologies to deliver high-quality support to meet customers' needs.
A Strong customer/client focus, analytical and problem-solving skills, and proven ability to work under stress in emergencies are essential for this role.
RequirementsTo be successful in this role, you will need:
- a College degree in a related field (Information Technology, Computer Science)
- Detailed knowledge of Data Centre and Core technologies
- Planning, controlling, and scheduling operational and project resources
- Broad knowledge process improvement techniques and principles
- Working knowledge of ITIL processes and methodologies
- Strong customer/client focus, with the ability to manage expectations appropriately
We offer a competitive salary range of $120,000 - $180,000 per year, based on experience. This position is posted as a grade LEVEL 7. For internal candidates, note that the grade level of the position may adjust based on the employee's experience.
CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability, and our customers, providing operational and supply chain excellence to deliver results.
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