Quality Assurance Lead

2 days ago

Grande Prairie, Canada Association For Institutional Research Full time

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Job Opportunity: Quality Assurance Lead

Location: Northwestern Polytechnic, Canada

Salary Range: $65,952 - $93,792

Reports to: Director - Institutional Planning and Research

Apply Now: Only applications received electronically via the Northwestern Polytechnic website will be considered.

The Quality Assurance Lead will be responsible for overseeing the direction, coordination, implementation, and completion of quality assurance assessments related to program review and services provided to students. In support of evidence-based evaluations, the position will assist service-related departments in the design of appropriate key performance metrics, conduct evaluation research, report results, and formulate short- and long-term recommendations. The position will assist the academic department in the successful completion of the program review process, optimizing, improving, and aligning the process to CAQC standards. The Quality Assurance Lead will also coordinate activities within the institutional research department with respect to key accountability requirements, survey cycles, and data governance compliance.

Key Responsibilities:

  • Academic Program Quality Assurance: Provide leadership and expertise in optimizing and improving current quality assurance models for academic programs; review programs for adherence to established quality standards set by the Campus Alberta Quality Council.
  • Assessment of Student Services: Provide leadership and expertise in the development and maintenance of effective evaluation models, methods, and systems for services provided to students, and aid service departments in carrying out evaluation activities.
  • Institutional Research Support: Coordinate and monitor the data collection and reporting of key accountability requirements of the Polytechnic, and key institutional surveys.
  • Data Governance Compliance: Support the development, implementation, and continuous improvement of data governance principles of key performance metrics.

Requirements:

The successful candidate will have completed a bachelor's degree in the Social Sciences, Business or Management, or related field. The bachelor's degree must include courses in evaluation methodology, quantitative and qualitative methodologies, and descriptive statistics. In addition, a minimum of two years of relevant experience is required. Preference will be given to candidates with a certification in Project Management (PMP or similar) and/or program evaluation (e.g. Credentialed Evaluator or similar).

Necessary Skills and Attributes:

  • Demonstrated experience in program evaluation and project management in a post-secondary educational system.
  • Superior problem-solving and leadership skills.
  • Exceptional communication, interpersonal, and conflict resolution skills.
  • Experience in change management in a post-secondary educational system.
  • Knowledge and awareness of the operation of a post-secondary institution and its responsibility to regional stewardship, promoting economic and community development of our region.
  • Experience in conducting, collecting, and analyzing data from surveys, interviews, and focus groups.
  • Demonstrated ability to produce timely, reliable, and accurate analytics and reports.
  • Extremely high level of attention to detail, data integrity, and accuracy.
  • Demonstrated data analysis and visualization skills using Excel Power Query, PivotTables; NVivo or similar, Excel Charts, Pivot Charts, and slicers.
  • Proficiency in Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook.
  • Demonstrated ability to work in a fast-paced environment with multiple and changing priorities, meet deadlines with minimal supervision, follow instructions, and maintain confidentiality.
  • Must possess a client-service orientation.

NWP offers lifelong learning opportunities through professional development & wellness programs, a competitive salary and compensation package, and a student-centered culture that is vital to our community. Consider joining Canada's newest polytechnic, committed to being the most entrepreneurial polytechnic by 2034.

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