Clinical Support Specialist, Oncology Department

5 days ago

Vancouver, British Columbia, Canada PHSA Full time

We are seeking a highly skilled and organized Clinical Support Specialist to join our team in the Oncology Department.

About the Role

This is an exciting opportunity to work with a dedicated team of professionals who are passionate about providing exceptional patient care. As a Clinical Support Specialist, you will play a vital role in supporting the administrative and clinical activities of the Systemic Therapy Process Team.

Key Responsibilities

  • Patient Communication and Coordination: Screen and prioritize patient requirements for members of the medical team staff by determining urgency of incoming calls regarding patient treatment and take appropriate action.
  • Scheduling and Coordination: Coordinate and book appointments and tests for patients as requested by the medical team by accessing the patient information system to enter and retrieve data.
  • Information Management: Relay patient information to and from doctors' offices and outside hospitals by contacting other departments or outside sources to obtain medical reports for patient visits.
  • Administrative Support: Types correspondence, reports and other documents from dictation or hand-written notes using a variety of software such as word processing, spreadsheet and database on a personal computer; drafts routine correspondence for signature.
  • Meetings and Minutes: Schedule meetings and appointments, books facilities, and arranges audio-visual equipment. Records, types, and distributes minutes of meetings. Takes follow-up action when indicated in the minutes.
  • Data Collection and Reporting: Gather data for use in documents by requesting and collating information for items such as grant applications, curriculum vitae, other departmental reports, abstracts and manuscripts. Obtains, photocopies, and circulates schedules, lists, reports and other documents as required.
  • Mail and Supply Management: Open, sort and forward incoming mail.
  • Travel Arrangements: Make travel arrangements for departmental staff and visitors as required.
  • Office Supplies and Equipment: Prepare requisitions for office and other supplies for approval by Process Leader. Receives and monitors incoming stock against requisitions using computerized database and contacts other departments as necessary to resolve related problems.
  • Record-Keeping: Perform record-keeping functions such as entry, retrieval and distribution of data from department scheduling systems for items such as clinic duty roster and monthly leave schedule.
  • Procedure Manuals and Filing Systems: Maintain secretarial procedure manuals by typing and inserting new or revised procedures.
  • Department Time Books: Assist in maintaining the departmental time books by relaying information to appropriate personnel as obtained from Physician's absence forms to ensure leaves are recorded in accordance with Agency guidelines and authorized by the Provincial Practice Leader, Medical Oncology or Process Leader.
  • Visitor Reception: Receive visitors to the work area as required.
  • Other Duties: Perform other related duties as assigned.

Requirements

To be successful in this role, you will require:

  • Education: Grade 12, graduation from a recognized secretarial program, including a recognized course in medical transcription and three years' recent, related experience or an equivalent combination of education, training and experience.
  • Skills and Qualifications: Ability to keyboard at 60 wpm, ability to communicate effectively both verbally and in writing, ability to deal with others effectively, physical ability to carry out the duties of the position, ability to organize work, ability to operate related equipment.

What We Offer

In exchange for your skills and experience, we offer a comprehensive compensation package, including:

  • Competitive Salary: $60,000 - $80,000 per year, depending on experience.
  • Benefits: Access to professional development opportunities, including +2,000 courses, comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Flexible Work Arrangements: PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • WorkPerks: Access to premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

How to Apply

If you are a motivated and detail-oriented individual with excellent communication and organizational skills, please submit your application.

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