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Technical Support Specialist

1 month ago

Edmonton, Alberta, Canada Leena Instruments Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Leena Instruments. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our users, ensuring they have a seamless experience with our systems and applications.

Key Responsibilities
  • Respond to user inquiries and resolve technical issues in a timely and professional manner.
  • Consult technical manuals, guides, and other resources to research and implement solutions to complex technical problems.
  • Provide training and guidance to users on the effective use of our systems and applications.
  • Collaborate with other technical support teams to ensure seamless support and resolution of technical issues.
  • Participate in the development and implementation of new technical solutions and processes.
Requirements
  • College diploma or equivalent in a related field.
  • 1-2 years of experience in a technical support role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Proficiency in MS Office and MS Windows.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.