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Customer Onboarding Project Lead

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Vancouver, British Columbia, Canada Tipalti Full time

At Tipalti, we free finance professionals to lead by modernizing the entire payables operation. As an Associate Customer Onboarding Manager, you will be leading implementation projects with customers of our rapidly growing SaaS based Accounts Payable automation solution and global payments solution.

About the Role

This is a challenging and rewarding role that requires well-organized individuals with technical understanding of SaaS systems and payment systems. You need to be open and willing to communicate with customers. The ideal candidate is self-motivated, proactive in understanding customer needs, and experienced in moving customers through the implementation phases of complex SaaS systems.

Responsibilities
  • Lead the implementation of our rapidly growing, cloud-based accounts payable automation solution, ensuring a seamless experience for our customers.
  • Deliver exceptional service, becoming a trusted advisor and advocate for each customer throughout their journey with us.
  • Guide customers through the technical integration process, providing expert problem-solving assistance.
  • Oversee project timelines, tasks, and development efforts, keeping customers on track and exceeding expectations.

We are looking for individuals who possess excellent project management, communication, and problem-solving skills. Ability to work in a fast-paced, deadline-driven start-up environment is essential. Passionate about customer service and proactively identifying solutions is a must.