Senior Onboarding Manager

4 days ago


Vancouver, British Columbia, Canada T-Net British Columbia Full time
Job Overview

We are seeking a Senior Onboarding Manager to join our Customer Success department in T-Net British Columbia. This role will be responsible for overseeing the team responsible for the Onboarding and Implementation of our highest value customers.

About the Role

This is an exciting opportunity for a leader who will bring strong experience not only delivering on current approaches but who can lean in to innovate and advance our delivery to a best-in-class Implementations and Onboarding experience for our high-value customers.

Key Responsibilities
  1. Collaborate with the Senior Manager and management peers to develop the vision, strategy roadmap, and goals to successfully innovate our large firm Onboarding and Implementation team approach.
  2. Oversee the growth and productivity of the department members through appropriate training, coaching, quality assurance, and monitoring.
  3. Leverage your Implementation expertise to build out a strong Implementation function within the company.
  4. Develop processes and project management best practices that drive toward on-time delivery of customer projects.
  5. Drive tactical and strategic ideas, projects, and initiatives that support a seamless tiered onboarding experience.


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