Front Desk Representative
5 days ago
The Front Desk Agent plays a vital role in ensuring the success of our hotel by providing exceptional customer service and administrative support to the Front Office team.
Key Responsibilities:
- Deliver outstanding customer service and handle administrative tasks such as guest check-in and check-out, resolving guest concerns, and assisting with group arrivals and departures.
- Adhere to established procedures and policies when completing tasks.
- Receive, sort, and distribute incoming mail and packages.
- Prepare and send courier packages, ensuring accurate billing and records.
- Order office supplies and maintain inventory levels.
- Act as an ambassador for Coast Hotels, greeting guests and handling basic inquiries.
- Demonstrate a customer-centric attitude with internal and external contacts.
- Provide basic data entry and transaction handling services for the Front Office.
- Input data accurately into the relevant database.
- Produce statistics and reports on data in standard formats.
- Report discrepancies in room rates, payment information, and credit arrangements to the relevant manager.
- Verify the accuracy of daily inputs, including payment transactions, and submit the daily shift audit for review.
- Handle cash, cheques, credit, and debit card transactions in accordance with hotel policies.
- Perform other duties as required.
Requirements:
- Minimum 1 year of experience in a similar role.
- Secondary School Diploma.
- Advanced communication, interpersonal, and customer service skills.
- Technical aptitude.
- Beginner-level proficiency in MS Office Suite.
- Professional appearance and attitude.
- Bondable.
- Exemplifies Coast Hotels' core values and enjoys working in a culture of accountability.
- Able to work a flexible schedule, including evenings, weekends, and some nights.
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