Deduction Resolution Specialist

3 weeks ago

Markham, Ontario, Canada The J.M. Smucker Co. Full time

At The J.M. Smucker Co., we're committed to delivering quality food that consumers trust for themselves and their families. Our vision is to engage, delight, and inspire consumers by building brands they love and leading in growing categories. As a Deduction Resolution Specialist, you'll play a critical role in ensuring the accuracy of customer payments and resolving deductions in a timely and efficient manner.

Key Responsibilities:

  • Research and analyze customer deductions to ensure accurate coding, reporting, and financial impact.
  • Collaborate with cross-functional partners to minimize deduction issues and improve invoice accuracy.
  • Drive results with sales and sales support on pre-determined deduction metrics and timely follow-up with customers on invalid deductions.
  • Escalate deduction issues to Team Manager and Sales team.
  • Collect outstanding unauthorized deductions that customers agreed to repay.
  • Address promotion setup accuracy versus customer deduction and promotional programs.
  • Be familiar with costing sheets, deal sheets, contracts, and promotions for assigned customers.
  • Work on special projects as required.
  • Backup support for team members as required.
  • Work closely with Trade Spend Analysts for claims accuracy and post-audit research.
  • Provide insight to Supply Chain partners to support cost savings and avoidance opportunities, along with support of scorecard adherence.
  • Responsible for idea generation, maintenance, and utilization of department tools and dashboards to identify customer payment trends and opportunities through data analysis.
  • Build strong relationships with internal and external partners to drive customer behavior improvements.
  • Manage a combination of daily responsibilities and special projects to support current business activities and needs.

Requirements:

  • Diploma/Degree or relevant experience required.
  • 1 year of related business experience.
  • Effective interpersonal skills, both written and verbal, to build relationships with internal and external partners.
  • Must be positive, passionate, and willing to make a difference.
  • Intermediate Excel skills (V-Lookup, Pivot Table, Formulas).
  • Strong problem-solving and analytical skills needed in managing complex business situations and achieving objectives, meet deadlines.
  • Proven ability to organize information, manage multiple priorities, and adapt to changing needs of the business.
  • Ability to display indirect leadership across other functional areas to accomplish company goals.
  • Proficient computer skills, including Microsoft Word and PowerPoint.

We are looking for varied perspectives, including diverse experiences that can add value to our team. We encourage you to apply even if you are unsure whether your experience matches every requirement above.

Smucker Foods of Canada Corp. is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. Should you require any assistance or accommodation within any step of the recruitment and selection process, please make them known when contacted and we will work with you to help meet your needs. Accommodation may include but is not limited to an alternate format documents, ASL Interpreter, or Assistive Technology.

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