Store Manager
4 weeks ago
Lids Sports Group is a leading licensed sports retailer in North America, offering a wide range of fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Our company is headquartered in Indianapolis, IN, and operates a network of retail stores that provide officially licensed headwear and apparel from collegiate and professional sports teams, as well as top brands like Nike, New Era, Adidas, and Mitchell & Ness.
We are committed to delivering exceptional customer service and creating a fun and inclusive environment for our customers and team members. Our Store Managers play a critical role in achieving this goal, and we are seeking a highly motivated and experienced individual to join our team.
Key Responsibilities- Manage the store's hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
- Assist the market's Authorized Trainer in coordinating onboarding to acclimate new team members to Lids.
- Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
- Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards.
- Perform people-related actions to update team member information, including approving time off requests, approving shift swaps, updating availability, timecards, qualifications, and other employee records as needed.
- Lead and monitor the store's ongoing training strategy, including training for non-Keyholders, process changes, promotions or job changes, and new programs or initiatives.
- Drive team engagement by ensuring team members are provided recognition and continuous check-ins, including performance management and documentation when relevant, to support and reinforce career and personal growth.
- Collaborate across store channels and/or districts using company Discussion Boards or district and regional chat platforms.
- Lead and execute Selling 101 strategy to achieve key performance indicators (KPIs), sales target, and deliver exceptional customer service.
- Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to 'make it right' for customers.
- Manage and direct in-store team members to ensure optimal customer service that values customers' time and supports overall store operations.
- Ensure every customer is offered the opportunity to participate in Lids' membership programs or special offers when live in-store through employee education.
- Manage team's compliance within the scheduling and payroll process to align with policies, procedures, budgets, and applicable law.
- Plan, prepare, and manage the schedule by considering team members' qualifications, availability, and performance to maintain efficiency and effectiveness of operations.
- Manage business disruptions and provide operational continuity (e.g. store closures, employee absenteeism, schedule / wages, operating hours impact, etc.).
- Understand and adhere to Policies & Procedures Manual to maintain a safe work environment.
- Maintain store technology and equipment – MPOS, Lids Custom, etc. – and ensure they are functioning properly.
- Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
- Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops.
- Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy.
- Drive overall store product strategy, including supervision and oversight of receiving, processing, merchandising, and exiting through purchase or transfer.
- Ensure integrity of product held to vendor-specific regulations, including custom embroidery limitations, purchase amount limitations, or special release dates.
- Monitor and manage sell-through by monitoring product levels and ensuring inventory accuracy.
- Manage any transfers or ship-backs (e.g. process damages) according to company standards.
- Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
- Maintain the look and feel of the store through day-to-day VM and store actions (e.g. ensuring product recovery, restock, destock, or minor VM changes).
- Established ability to produce sales results while minimizing loss.
- Proven supervisory skills, with capacity to deliver training material and assess retention.
- Ability to operate a computer, as well as maneuver relative software programs.
- Ability and willingness to travel overnight for training and/or business meetings.
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