Resident Manager

3 weeks ago


Kelowna, British Columbia, Canada Centurion Asset Management Inc Full time
Job Summary

We are seeking a highly skilled Resident Manager to join our team at Centurion Asset Management Inc. The successful candidate will be responsible for the professional operation, management, and administration of a Centurion apartment community.

Key Responsibilities
  • Develop and foster positive relationships with co-workers and Residents.
  • Ensure proactive timely resolution of co-worker or Resident concerns.
  • Professionally and courteously handle all Resident inquiries, feedback, complaints or concerns.
  • Market, show and rent apartments, providing related information and forms and collecting applications and deposits as required.
  • Ensure the timely collection and deposit of rental payments; initiate follow-up where payments are not made.
  • Administer and complete minor maintenance and Work Order repairs; review apartments at turnover and prepare a scope of work consistent with established renovation standards.
  • Ensure vacant apartments are always in a state of 'rent-readiness', clean and fully prepared for move-in.
  • Keep the building common areas and grounds clean and free of litter and debris.
  • Ensure lawns are well-trimmed and flower beds well maintained.
  • Be accessible either in person or by phone 24 hours a day, 7 days a week to provide essential service in emergency situations (fire, flood, injury) as they arise or occur.
Requirements
  • A passion for excellence in customer service delivery.
  • Good written and oral communication skills.
  • Strong interpersonal skills.
  • Detail-oriented; able to resolve problems using facts, sound reasoning and common sense.
  • Strong follow-up skills with the ability to effectively resolve difficult issues in a timely manner.
  • Ability to lift, push and pull heavy objects, including garbage bins, furniture and appliances.
What We Offer

We provide an inclusive environment where all employees are valued and supported. Over the years, we developed a work culture where the potential of every employee is maximized, and everyone has equal opportunities for growth. We offer numerous employee perks, including: Competitive Total Rewards Packages; Comprehensive Benefits Plan including Medical, Dental, and Vision Care; Flexible Work Week Schedules; Vacation Policy based on Length of Service; Summer and Holiday Hours Programs; Centurion Learning Academy; Opportunities for Growth; Education Reimbursement Policy; Mentoring Program; Employee Referral Program; Ergonomic Workstations Equipped with Standing Desks; Discounted Gym Membership; Company-wide Internal Communication Platforms; Employee Volunteer Opportunities; Quarterly Townhall Meetings and Social Gatherings; Employee Innovation Program; and Corporate Discount Card.


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